Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(1,921 Reviews)
Rating breakdown 1,921 reviews
5 Stars
1,682
4 Stars
183
3 Stars
32
2 Stars
10
1 Star
14
92%of customers recommend this product.
(
72 out of
78)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Amazing phone, great AI features
on February 15, 2024
Posted by: LaGuiri
[This review was collected as part of a promotion.] The live translate on this thing is insane! It works so well even with local slang. The camera quality is great and the battery is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
BIG WASTE OF MONEY. HUGE DISSAPPOINT
on February 15, 2024
Posted by: PEACECHIC
[This review was collected as part of a promotion.] I am immensely disappointed in my new extremely costly 1T S24 Ultra. The display is beyond lackluster and disappointing!! Also, the network connections are unstable and in short my upgrade is actually a downgrade. I also still have my 5 year old note 10 plus 512 Gb and I am thankful beyond words that I did not make the mistake of using it as a trade in. I am actually using both phones now and prefer my already paid for Note 10 plus.
I see zero positive change with network connectivity despite the fact that this is a new 5G phone and my 10 plus is only 4G.
This should be illegal to hype up a product a d get people to invest a huge sum of money especially for those like myself who live solely on our social security income when in reality the product does not live up to customers expectations based on Samsung marketing. Frankly I want a refund or a replacement SAMSUNG, PLEASE HELP!
I see zero positive change with network connectivity despite the fact that this is a new 5G phone and my 10 plus is only 4G.
This should be illegal to hype up a product a d get people to invest a huge sum of money especially for those like myself who live solely on our social security income when in reality the product does not live up to customers expectations based on Samsung marketing. Frankly I want a refund or a replacement SAMSUNG, PLEASE HELP!
Value
2
Response from Samsung USBy Social Commerce, February 16, 2024
Hi there Peacechic,
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Take a look at, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your mobile connection on your device. If you would like further assistance after reviewing the provided resource, feel free to contact Samsung Support. Thank you for being a faithful Samsung customer.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Take a look at, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your mobile connection on your device. If you would like further assistance after reviewing the provided resource, feel free to contact Samsung Support. Thank you for being a faithful Samsung customer.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
5
AI is amazing
on February 15, 2024
Posted by: Chipache
[This review was collected as part of a promotion.] I use it for everything, streaming, work, music and even games, my kids loves the S-pen and the AI is amazing for everything, looking for recipes, translate, take notes, etc. Love it so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S24 Ultra Is Just Better
on February 15, 2024
Posted by: ay9denh
[This review was collected as part of a promotion.] My favorite parts about the S24 Ultra are the S pen features and the processing speed. I really enjoy the screen quality and camera quality. This phone works wonders for me and is a massive improvement over my Galaxy S22 I was using. Everything about this phone screams worth the money. Especially when comparable models in the field are over 1500 dollars, and don't even have the integrated pen. This phone is downright the best, and is simply better that anything else on the market.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing. The camera is so much bette
on February 15, 2024
Posted by: Mayrae124
[This review was collected as part of a promotion.] I use my phone for everything. Games, zoom meetings , to stay in touch with my social media it's like a chameleon when it comes to your needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S24 problem phone needs way more fixing ..
on February 15, 2024
Posted by: Jesusiscomingsoon
[This review was collected as part of a promotion.] I used my s24 for research and to make YouTube videos it would be nice if samsung fixed the s24 ultra screen freezing problem in fixed the camera download issue
Value
3
Response from Samsung USBy Social Commerce, February 16, 2024
Hi there Jesusiscomingsoon,
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. When you have a free moment available, take a look at "Samsung phone or tablet freezes and crashes" to conduct a few troubleshooting steps to help resolve what you have described to be experiencing with your device. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. Also check out, "Issues with Camera app on Samsung phone or tablet" when you have the availability in your schedule. If you would like any additional assistance afterwards, feel free to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. When you have a free moment available, take a look at "Samsung phone or tablet freezes and crashes" to conduct a few troubleshooting steps to help resolve what you have described to be experiencing with your device. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. Also check out, "Issues with Camera app on Samsung phone or tablet" when you have the availability in your schedule. If you would like any additional assistance afterwards, feel free to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful piece of equipment
on February 15, 2024
Posted by: Kluey718
[This review was collected as part of a promotion.] My device is mainly used for general streaming and social media
But the main perk is quick fast beautiful photography and videography on the go with out the need for bigger equipment
Love the quality
Can't wait for updates in the future to see what's in store from samsung
But the main perk is quick fast beautiful photography and videography on the go with out the need for bigger equipment
Love the quality
Can't wait for updates in the future to see what's in store from samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
In love with this
on February 15, 2024
Posted by: Samsungeverything
[This review was collected as part of a promotion.] This phone has helped me not only ogranize my personal and work life. It has amazing features and so fast considering just finally retired my 21 ultra. Samsung phones are built to last and I can't wait to see how much Ai can help push my life even more
Value
5
Written by a customer while visiting Samsung US