Customer reviews from filtrete.com
Filtrete - 12 in. W X 12 in. H X 1 in. D Synthetic 2 MERV Flat Panel Filter 2 pk
Average customer rating
3.3
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
30
4 Stars
15
3 Stars
5
2 Stars
4
1 Star
24
58%of customers recommend this product.
(
41 out of
71)
Customer Reviews for Filtrete - 12 in. W X 12 in. H X 1 in. D Synthetic 2 MERV Flat Panel Filter 2 pk
Customer Rating
1
Are the arrows reversed?
on November 4, 2018
Posted by: Simon17
from North Carolina
Gender:Male
I bought these filters at Lowes looking at them and seeing the air flow arrows they look backwards because the air filter supports are facing intake, never seen that before.This AM WOKE TO A whistling sound coming from intake, not happy. I AM taking them back.
No, I would not recommend this to a friend.
Response from filtrete.comBy Filtrete, Social Care, November 5, 2018
Hello! We are sorry to hear of the trouble! The arrows should be installed in the direction of the air flow. We would appreciate the opportunity to gather more details from your filter, please connect with us directly at 1-800-388-3458 M-F 8am-5pm CT. Thank you!
Written by a customer while visiting filtrete.com
Customer Rating
4
Basic Pleated Filtrete design change question
on September 23, 2018
Posted by: Alan Rockwell
from Phoenix, AZ
Gender:Male
[This review was collected as part of a promotion.] The Air Flow direction has been changed (redesigned maybe) with the a stronger stretched wires first and the pleated material second. In addition, the paper each is reversed. I installed them (I have two AC systems) and could see they worked just fine. My question is was this redesigned to improve performance or was this a mistake in the manufacturing process? Can you explain this new design?
I would recommend this to a friend!
Written by a customer while visiting filtrete.com
Customer Rating
1
Unhappy with recent change to filters
on September 4, 2018
Posted by: Essie
from California
Gender:Female
I always purchased the 3 pack Filtrete Basic Air Filters, but recently they changed the wire coils that wrapped throughout the filter with what looks like plastic thin strips that don't look secure. Sure enough, they aren't very sturdy. I had to replace 2 in one month due to bending in the cardboard trim and it caused the air passing through to whistle due to the bent cardboard. I always replaced my filters once a month, now I'm on my third filter within a month and half. Unsatisfied with new filter design. I would recommend the old 3 pack filters, not these with the new design.
No, I would not recommend this to a friend.
Response from filtrete.comBy Filtrete, Social Care, September 4, 2018
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-388-3458 Mon-Fri 8am-5pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting filtrete.com
Customer Rating
3
on August 31, 2018
Posted by: Yaya
from NC
Gender:Female
Are the arrows backwards on these filters!? The support seems to be on the wrong side.
No, I would not recommend this to a friend.
Written by a customer while visiting filtrete.com
Customer Rating
5
Quick and easy!
on July 21, 2018
Posted by: Tacitkeyes2
from Foss Oklahoma
Gender:Male
[This review was collected as part of a promotion.] Wasn’t sure about getting this filter but it went on quickly and I could tell a temperature difference in less than an hour! The smart phone reminder is a great idea I signed up right away.
I would recommend this to a friend!
Written by a customer while visiting filtrete.com
Customer Rating
1
Disappointed
on July 16, 2018
Posted by: Former Filtrete Fan
from Austin, TX
Gender:Female
Loyal Filtrete user. Changes to this one are disappointing. Now I see the comments about the air-flow arrows appearing to be wrong and how flimsy they fit in the frame. All true. Don’t think it will hold up long with summer runtimes of our a/c. Disappointed.
No, I would not recommend this to a friend.
Response from filtrete.comBy Filtrete, Social Care, July 17, 2018
Thank you for taking the time to leave your review. We are sorry to hear you were unsatisfied with the product, and would love to gather some details about your experience. Please connect with our team at 1-800-388-3458 M-F 8am-5pm CT.
Written by a customer while visiting filtrete.com
Customer Rating
3
Basic air filter
on July 11, 2018
Posted by: Calvin
from Huntsville Ala.
Gender:Male
[This review was collected as part of a promotion.] Every thirty days or so I have to change the filter because it makes a humming noise
No, I would not recommend this to a friend.
Written by a customer while visiting filtrete.com
Customer Rating
2
Almost useless now
on July 6, 2018
Posted by: BG E
Gender:Female
I was hoping that I'd just bought a bad package of these but after reading reviews of other long time users, it looks like the quality has really dropped on these. I've been using this product for about 10 years and have been very happy with them. This last package contained filters that are too small to fit up in my ceiling intake. They drop down onto the grill and the air can be pulled up around the filter instead of going through it. If this is what I find in the store again, I'll be shopping for a different filter.
No, I would not recommend this to a friend.
Response from filtrete.comBy Filtrete Brand, Social Care, July 10, 2018
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-388-3458 Mon-Fri 8am-5pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting filtrete.com