Customer reviews from bestwayusa.com
Coleman - Power Steel Swim Vista 20' x 48" Round Above Ground Swimming Pool Set - Gray
Average customer rating
4.2
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
14
4 Stars
3
3 Stars
1
2 Stars
1
1 Star
2
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Coleman - Power Steel Swim Vista 20' x 48" Round Above Ground Swimming Pool Set - Gray
Customer Rating
4
Good pool, but there are some nitpicks....
on May 25, 2023
Posted by: JohnH
from St Louis, MO
Gender:Male
Overall, it's a good, solid pool. Setup was easy. About a leisurely hour unpacking the box and verify everything was there. Another hour assembling (By myself, would be a bit quicker with a second person). I was installing it where my old much larger pool used to be, so ground was already flat and clear of debris. If you need to level ground, that will take longer.
The issues, in no particular order:
1. The 1000 GPH filter pump is under powered and the filter cartridges, while they trap the larger debris, they do not capture the fine dusty material (Think pollen, which is a huge water cloud problem). Water was still cloudy after multiple days. Any pool of this size should have a better filter system. I rigged up my old 70 GPM (4200 GPH) sand filter over the wall, and the cloud was gone in an hour or so.
2. No wall skimmer. Again, this is a must for a pool of this size. The aftermarket one that clips on the sidewall will sit inside the swimming area, and I don't think will last long with kids bumping up against it constantly. Be prepared to be constantly using a net to retrieve bugs and leaves floating on top.
3. Extremely poor trimming of the floor vinyl. In some areas, the piece is trimmed to with a 1/4" of the seam. Other areas, there is near 2" flap of material beyond the seam, trapping dirt, chemicals, bugs. It's the chemicals that bother me. I'm guessing acidic chemicals trapped between the two layers of vinyl is not a good thing.
4. The bottom sheet of vinyl is two pieces melded together. It has a pattern. On mine, the two pieces were not lined up to match the pattern. Any one with OCD will be driven crazy.
5. The three filter connection ports need to have an angle attachment (or as stated above, the two filter intakes need to be replaced with a skimmer). The weight of the hoses filled with water pulls them down, and I can see this becoming a weak point in the future.
For the question below (Would you recommend this product to a friend?" Probably, but I would point out the above comments to them. This pool is a temporary replacement for my 13 year old 27' round pool that exploded just as it was ready for the season when high winds threw a patio table into the side wall. I just haven't decided what the permanent replacement will be. It will suffice for a season or two.
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
2
Is okay I guess
on June 6, 2023
Posted by: Mamabee
from Dale Texas
I just got the pool for my kids an didn’t not like how it looks with the water inside looks like is going to break! Didn’t want to even fill the pool cause looks like is going to break.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, June 6, 2023
Hello, some bowing is to be expected and should even out one the pool is filled to 90%. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
MISSING PARTS
on June 10, 2023
Posted by: Mariely Ruth
from Belton, MO
Gender:Female
Box is missing all E and F parts! AND COVER just awful packaging.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, June 13, 2023
Hello, ware very sorry to hear that your pool is missing parts. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Had a hole
on June 24, 2023
Posted by: Sweet
We were putting some water in to smooth out the bottom before we had water delivered and noticed it leaking from one end. We had to crawl underneath it to found a cresent shaped thin tear in the bottom. We set it up on concrete covered with a double tarp so we know we did not create this hole during set up! Disappointing that we now have to wait for the patch to sit for 30 minutes before getting it filled.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, June 26, 2023
Hello, we're sorry to hear that your liner has come with a tear. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
3
Terrible instructions
on June 30, 2023
Posted by: Lfgoff
Gender:Female
ThIs pool had awful instructions and a broken piece to the pump
Response from bestwayusa.comBy Bestway , Customer Service, July 6, 2023
Hello, we're very sorry to hear that a piece of your pump has arrived broken. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwayusa.com