Customer reviews from sharkninja.com
Ninja - Woodfire 8-in-1 Outdoor Smoker Pizza Oven with 5 Pizza Settings, Green - Green Pine
Average customer rating
4.7
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
201
4 Stars
29
3 Stars
5
2 Stars
1
1 Star
11
95%of customers recommend this product.
(
56 out of
59)
Customer Reviews for Ninja - Woodfire 8-in-1 Outdoor Smoker Pizza Oven with 5 Pizza Settings, Green - Green Pine
Customer Rating
2
Prepared great meals, but oven is defective
on January 12, 2026
Posted by: TimfromWimberley
I bought this two years ago and the oven and included items feel high quality. I only used it once or twice until recently. In the last six months probably used it 6 times. I prepared some great meals in it for Thanksgiving and Christmas. However, I can no longer adjust the cook time and cook temperature. It will not move off of whatever the last setting was. Contacted Ninja support and was told it is not under warranty so see you later. Not asking for a free replacement just if there is a part I can replace or a reset that I am not seeing. Fortunately, I did buy the extended warranty so I will probably try the oven again, because it really was amazing when it worked. Hopefully this one was just a lemon.
Response from sharkninja.comBy SharkNinja, January 14, 2026
Hi Tim,
Thank you for taking the time to leave a review.
We’re saddened to hear that you’re unable to adjust the cook time and temperature on your Ninja. We know how disappointing this is, and we really appreciate your patience while we work through this together.
Thank you for sharing your experience with us. Your feedback matters, and we’ll make sure it reaches the right teams.
Although the unit is outside of warranty, we still want to help. Since troubleshooting hasn’t resolved the issue and there isn’t a reset button available, the most effective solution is to replace the base. As you purchased the extended warranty, we recommend reaching out through that option to get a replacement as quickly as possible.
If you need any further assistance or have additional questions, please don’t hesitate to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen NA.
Thank you for taking the time to leave a review.
We’re saddened to hear that you’re unable to adjust the cook time and temperature on your Ninja. We know how disappointing this is, and we really appreciate your patience while we work through this together.
Thank you for sharing your experience with us. Your feedback matters, and we’ll make sure it reaches the right teams.
Although the unit is outside of warranty, we still want to help. Since troubleshooting hasn’t resolved the issue and there isn’t a reset button available, the most effective solution is to replace the base. As you purchased the extended warranty, we recommend reaching out through that option to get a replacement as quickly as possible.
If you need any further assistance or have additional questions, please don’t hesitate to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen NA.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Product
on January 17, 2026
Posted by: Emmanuel R
Really awesome and convenient with the 8-1 best pizzas made in this and best smoked ribs!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Control board issues
on January 22, 2026
Posted by: SP17
Gender:Male
Product does not work after 2 uses. Unfortunately, it sat in the box for a year after purchase and used it for the first time during Christmas. Don't buy this junk. If you research online, you will see lots of people having issues with the control panel. I wish this ninja product lasted more than 2 uses. Paid a lot of money to buy accessories as well. I understand its ninja policy, but still would have expected the product to run more than twice.
Response from sharkninja.comBy SharkNinja, January 23, 2026
Hi there,
Thank you forleaving a review.
We’re really unhappy to hear that your control panel stopped working after just two uses. That’s definitely not the experience we want you to have, and we completely understand how frustrating this must feel. We truly appreciate you taking the time to let us know, and we’ll be sharing your feedback about our warranty policies with the right teams.
Since you have already received assistance, if there’s anything more we can do to support you or you have any suggestions, we’d like to know. Our Customer Care team can be reached at https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen NA.
Thank you forleaving a review.
We’re really unhappy to hear that your control panel stopped working after just two uses. That’s definitely not the experience we want you to have, and we completely understand how frustrating this must feel. We truly appreciate you taking the time to let us know, and we’ll be sharing your feedback about our warranty policies with the right teams.
Since you have already received assistance, if there’s anything more we can do to support you or you have any suggestions, we’d like to know. Our Customer Care team can be reached at https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen NA.
Written by a customer while visiting sharkninja.com
Customer Rating
1
It’s frozen in time not even a year old.
on January 28, 2026
Posted by: Douglas K
I’ve had this not even a year and now I can’t even start it. It doesn’t work. You can push any button. It’s frozen right there. I’ve tried unplugging and re-plugging and not very happy.
Response from sharkninja.comBy SharkNinja, January 29, 2026
Hi Douglas,
Thank you for taking the time to leave your feedback.
We’re truly sorry to hear about the issue you’re experiencing and understand how concerning and frustrating it can be when your unit suddenly becomes unresponsive. Please know that this is not the experience we want for our customers.
We appreciate you bringing this to our attention, and we will be sure to pass your feedback along to our team. In the meantime, we recommend reviewing the troubleshooting steps available here:
https://support.sharkninja.com/article/OO100-Series-Ninja-Woodfire-8-in-1-Outdoor-Oven-Troubleshooting-Guide
If the steps in the guide do not resolve the issue, the link will direct you to our Customer Support team, who will be happy to assist you further and explore next steps with you.
Kind regards,
Ninja Kitchen US
Thank you for taking the time to leave your feedback.
We’re truly sorry to hear about the issue you’re experiencing and understand how concerning and frustrating it can be when your unit suddenly becomes unresponsive. Please know that this is not the experience we want for our customers.
We appreciate you bringing this to our attention, and we will be sure to pass your feedback along to our team. In the meantime, we recommend reviewing the troubleshooting steps available here:
https://support.sharkninja.com/article/OO100-Series-Ninja-Woodfire-8-in-1-Outdoor-Oven-Troubleshooting-Guide
If the steps in the guide do not resolve the issue, the link will direct you to our Customer Support team, who will be happy to assist you further and explore next steps with you.
Kind regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Outdoor Oven Not Built for the Outdoors
on January 31, 2026
Posted by: Mackkkkk
NOT WATERPROOF. This item is advertised as an outdoor appliance but is not designed to withstand the elements. There are multiple points where water intrusion is possible which will cause the internal electronic boards to corrode. This is likely why so many reviews state the oven quit working after a short time.
Mine lasted a year (in CA where we rarely get rain) and the board failed. The photo shows the internal corrosion. Very disappointing that such an expensive item is rendered obsolete through no fault of the customers.
Mine lasted a year (in CA where we rarely get rain) and the board failed. The photo shows the internal corrosion. Very disappointing that such an expensive item is rendered obsolete through no fault of the customers.
Response from sharkninja.comBy SharkNinja, February 2, 2026
Hello,
Thank you for taking the time to leave a review.
We’re heartbroken to hear about the issue you encountered, especially after only one year of use. We understand how disappointing it is when a product you’ve invested in doesn’t hold up the way you expected, especially with an appliance designed for outdoor enjoyment. While our outdoor appliances are engineered to withstand outdoor elements, they should still be protected from direct exposure to rain or moisture to prevent internal damage. When you get a moment, please reach out to our support team here: https://support.sharkninja.com/contact-us for further assistance.
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re heartbroken to hear about the issue you encountered, especially after only one year of use. We understand how disappointing it is when a product you’ve invested in doesn’t hold up the way you expected, especially with an appliance designed for outdoor enjoyment. While our outdoor appliances are engineered to withstand outdoor elements, they should still be protected from direct exposure to rain or moisture to prevent internal damage. When you get a moment, please reach out to our support team here: https://support.sharkninja.com/contact-us for further assistance.
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Should say Ninja woodfire junk
on February 2, 2026
Posted by: bad productxx
from utah
Gender:Male
I purchased 2 of these and the they failed one in less than a year and the other less than 2 years. Can't buy parts so they are junk. Ninja is replacing the one less than a year but the other they won't help at all. I looked on line and a whole list of people have the same exact problem.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 3, 2026
Hello there,
Thank you for taking the time to leave a review.
This isn’t the experience we want our customers to have, and we sincerely apologize for the difficulties you've had with both of your Woodfire Ovens. Based on our records, your case has been addressed by our support team. If you need any further assistance, please feel free to reach out through our support page: https://support.sharkninja.com/contact-us. Thank you for your patience and understanding as we work to make things right.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
This isn’t the experience we want our customers to have, and we sincerely apologize for the difficulties you've had with both of your Woodfire Ovens. Based on our records, your case has been addressed by our support team. If you need any further assistance, please feel free to reach out through our support page: https://support.sharkninja.com/contact-us. Thank you for your patience and understanding as we work to make things right.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
First pizza oven extremely happy!
on February 5, 2026
Posted by: Raymond R
This is my first pizza oven. I can’t be any happier. It’s so easy. I’ve already made 10+ pizzas without breaking a sweat! Definitely recommend for beginners.
Written by a customer while visiting sharkninja.com