Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jet Black
Average customer rating
4.2 out of 5
4.2
(231 Reviews)
Open Ratings Snapshot
Rating breakdown 231 reviews
5 Stars
154
4 Stars
26
3 Stars
16
2 Stars
13
1 Star
22
81%of customers recommend this product. 
(
116 out of 143
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jet Black
Customer Rating
5 out of 5
5
Easy tonuse
on January 2, 2026
Posted by: Iphoneguy
Expertise:Intermediate
Great phone bonuses, excellent camera a d I like stylus.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Better phone
on January 5, 2026
Posted by: Pathfinder01
Very disappointed that the pen is not a remote. I would not have up graded if I would have none this. I'm telling every one about this.
Response from Samsung USBy R&R Team, January 6, 2026
Hi Pathfinder01, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important specific capabilities of your device are to you, and how disappointing it can be when features have been changed from one generation to another. We have provided links to an article to help you with the redesigned S Pen features, and another to the complete manual for your device that highlights the hand gestures and voice commands for control with your phone. We have lastly, provided a link to the Samsung Support Team to assist you further any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra 256Gb (Unlocked)
on January 6, 2026
Posted by: Gerry R
from Woonsocket, RI
Expertise:Expert
Verified Purchase:Yes
Excellent upgrade from my S22 Ultra. It's very fast & the camera is great, including the AI assistant.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 6, 2026
Hi there Gerry R, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with your upgrade to this new device, and finding it to be faster in processing, and fun to use with both the camera and Galaxy AI. We would love nothing more than to hear from you again in the future any time you have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra
on January 8, 2026
Posted by: Anonymous
Verified Purchase:Yes
Love it, more smooth than S24 Ultra, easy to use and fast and reliable, thank you for this product. The pen is a great feature.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2026
Hi Anand Family, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving your new device, and that you are finding it a nice upgrade from your previous device. Please, reach out to us again in the future if you ever have questions about your Samsung products, or wish to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
everything is Ok except the front camera
on January 8, 2026
Posted by: Hasan K
from Gainesville, FL
Verified Purchase:Yes
I got the phone at a good price and liked almost everything about it, but the front camera is a drawback. Even at 0.6× zoom, it’s still way too zoomed in.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ive ever had
on January 12, 2026
Posted by: Clinton
from Alaska
Verified Purchase:Yes
the phone is big, the Google gemini is resourceful, the ai is pretty good, and I love the customization. S pen is pretty fun to use if you use it right. 10/10, would recommend.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Slightly Better but they downgraded the stylus!
on January 13, 2026
Posted by: Anonymous
This phone is indeed slightly better than the S24 Ultra in almost every way. However they downgraded the stylus. One of my favorite features was the ability to be able to hit the button on the stylus to take a picture from a distance away on the S24. For some reason, they no longer offer this on the S25. I wouldn't even mind if they sold an upgraded stylus as a separate purchase, I would do so. That's how much I miss that extremely useful feature.
I will say this though, my S24 Ultra heated up like crazy when playing more taxing video games while my S25 Ultra gets lukewarm at worst. It's a tradeoff but in this case I don't see why I can't have my cake and eat it too.
Response from Samsung USBy R&R Team, January 13, 2026
Hello TimFD3S, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the usage of your new device, and that you are enjoying your gaming. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your camera. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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