Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(19,950 Reviews)
Rating breakdown 19,950 reviews
5 Stars
17,144
4 Stars
2,157
3 Stars
382
2 Stars
121
1 Star
146
86%of customers recommend this product.
(
983 out of
1,147)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jet Black
Posted by: Erin P
Verified Purchase:Yes
I had a Note 9 for 7 years. With insurance I never needed to upgrade, and liked my Note 9. I am enjoying the upgrades on this phone. My main reason forbgetting it was the stylus, I just wish the remote stylus was not down graded to no longer available. Besides that, this phone isbreally cool and Inam enjoying figurinng out and learning the new tech and abilities it has. I plan on keeping this phone for a few years. Thank you, I really enjoy it.
Response from Samsung USBy R&R Team, January 9, 2026
Hey Erin P, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that your are finding this device to be such a nice upgrade from your previous device. We have provided links to resources to help you explore all of the amazing enhancements on your device, including the hand gestures and voice commands you can use with your camera, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Hasan K
from Gainesville, FL
Verified Purchase:Yes
I got the phone at a good price and liked almost everything about it, but the front camera is a drawback. Even at 0.6× zoom, it’s still way too zoomed in.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Sushil Acharya
from Elliott City, Maryland
Expertise:Expert
Verified Purchase:Yes
Great but limited software update, I haven't get UI 8.5 beta version. I have server error while updating software.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, January 9, 2026
Hello Sushil Acharya, thank you for your feedback on your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to the Samsung Support Team if you would like to discuss your software updates further. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Mahzon
from california
Expertise:Expert
Verified Purchase:Yes
I am not happy with this phone because it is heating and I had another one that was not heating
Value
5
Response from Samsung USBy R&R Team, January 9, 2026
Hey Mahzon, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your new device is not meeting your expectations or operating as intended. We have provided a link to an article to help you troubleshoot the temperature of your device. We have also shared a link to the Samsung Support Team and your warranty information to assist you if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Posted by: Didi
from San Diego, CA
Expertise:Intermediate
Verified Purchase:Yes
Everything is amazing. I like it. best phone i have ever
I would recommend this to a friend!
Features
5
Response from Samsung USBy R&R Team, January 9, 2026
Hi Didi, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are loving the usage of your new device, and finding it to be the best phone you've ever had. We have shared a link to the Samsung Support Team to offer their expertise if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Get this
from Iowa
Expertise:Intermediate
Verified Purchase:Yes
Like Samsung s24 Ultra this phone is amazing and more
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 9, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the enhanced features and amazing usage of your device. Please, reach out to us again in the future any time you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Srinivas vengala
Expertise:Expert
Verified Purchase:Yes
Great camera and the Circle search options and pen
Written by a customer while visiting Samsung US
Posted by: Liz Miranda
from Ocala, Fl
Expertise:Expert
Verified Purchase:Yes
It's a good phone, not as good as my old S22, they stylus, sometimes doesn't do what I need to do. Overall, it's a great phone
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US