Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(19,951 Reviews)
Rating breakdown 19,951 reviews
5 Stars
17,144
4 Stars
2,157
3 Stars
382
2 Stars
121
1 Star
147
86%of customers recommend this product.
(
984 out of
1,148)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Before use ultra very nice
on December 31, 2025
Posted by: Md Ali
Expertise:Beginner
Camera quality battery backup display zoom all everything
Very good
Very good
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Maha
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
I’m really impressed with the Samsung Galaxy S25 Ultra. The display is absolutely gorgeous, the performance is super smooth, and the camera quality is on another level—especially the zoom and low-light shots. The S Pen makes it feel more productive than a regular phone, and the battery easily lasts me all day. Overall, it feels premium, powerful, and truly worth the “Ultra” name. A solid flagship from Samsung Electronics.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
I love samsung products spcl there S series it always perfect only batter always seems less
Written by a customer while visiting Samsung US
Posted by: Hassan
from MA
Expertise:Expert
Verified Purchase:Yes
Phone getting heated, didnt look and work like a brand new phone but a refurbished phone
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, January 2, 2026
Hey Hassan, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how important your phone is to you every day, and we would love tohelp you resolve any frustrations you are experiencing with your device. We have provided a link to a guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team if this experience continues, or you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Posted by: Paul
Expertise:Intermediate
Verified Purchase:Yes
Purchasing the Samsung S25 ultra(1tb) was quick and easy through the website.
The S25 ultra seems to be an awesome phone so far. I myself just need to learn more on what it can do(alot)when I have time to play around with it.
The S25 ultra seems to be an awesome phone so far. I myself just need to learn more on what it can do(alot)when I have time to play around with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Posted by: OnTheClockBeats
from Los Angeles, California
Expertise:Intermediate
Verified Purchase:Yes
One of the best phones I've purchased in a long time. It feels really sturdy and firm. I had the s22 before and the phone itself felt delicate .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Charlie
from Virginia Beach
Expertise:Intermediate
Verified Purchase:Yes
My advice, SAVE YOUR MONEY!! S25 Ultra is nothing more than a joke.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, January 2, 2026
Hello Charlie, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know getting a new device can come with a bit of a learning curve, and cause frustration as you best align the device to your needs. We are always happy to assist our customers in resolving any frustration they are experiencing with their new device. Without knowing what frustrations you are experiencing, we have provided a link to the Samsung Support Team to assist you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Kevin
from Port Richey, FL
Expertise:Expert
Verified Purchase:Yes
Lighter, faster, more storage (I bought the 1tb model), no more boxy corners. Overall a nice upgrade over my older S24 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US