Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(19,951 Reviews)
Rating breakdown 19,951 reviews
5 Stars
17,144
4 Stars
2,157
3 Stars
382
2 Stars
121
1 Star
147
86%of customers recommend this product.
(
984 out of
1,148)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jet Black
Posted by: Jimmy
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Great phone. Very fast. Nice weight. Best camera out.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Linguist2011
from North Carolina
Expertise:Expert
Verified Purchase:Yes
I love everything about the this model, I just didn't get the pen.
I would recommend this to a friend!
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Nate M
from Idaho
Expertise:Expert
Verified Purchase:Yes
Great little phone. Camera is the best I've seen yet! Performance is great. Battery life also great.
Only complaint is some features like auto-enable of Hotspot in the card doesn't seem functional? Strange...
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Isabella
Verified Purchase:Yes
There's lag when trying to maximize the screen using the pinch and zoom feature.
Response from Samsung USBy R&R Team, December 29, 2025
Hello Isabella, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have a new device that changes in functionality. We have provided links to a few guides to help you maximize the speed of your device, and responsiveness of your display. We have also shared a link to the Samsung Support Team to offer additional assistance and options for resolution if this frustration continues. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: A munoz
from Texas
Expertise:Expert
Verified Purchase:Yes
Amazing phone been with samsung forever and they never disappoint
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
good good good good good good good good good g
on December 28, 2025
Posted by: good
from SF
Expertise:Expert
Verified Purchase:Yes
good good good good good good good good good good good
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
good good good good good good good good good good
on December 28, 2025
Posted by: good
from SF
Expertise:Expert
Verified Purchase:Yes
good good good good good good good good good good good
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Pittsburgh
Expertise:Intermediate
Verified Purchase:Yes
Decide to change from S23U to S25U before S26 announcement is not easy. However, it's another amazing Samsung experience to extend my exploration journey.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US