Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(19,955 Reviews)
Rating breakdown 19,955 reviews
5 Stars
17,148
4 Stars
2,157
3 Stars
382
2 Stars
121
1 Star
147
86%of customers recommend this product.
(
988 out of
1,152)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jet Black
Posted by: DonQ
Verified Purchase:Yes
👍🎅🎅🎅🎅🎅🎅🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿
Written by a customer while visiting Samsung US
Posted by: Dj XTc
from Los Angeles, California
Expertise:Expert
Verified Purchase:Yes
Excellent, I've always owned Samsung phones and have always enjoyed everything they offer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
The Samsung Ultra S25 replaces my former museum piece an S10. The difference is stunning. The new phone is capable of handling online research while I’m in the field as well as maintaining a 5G connection. The quality of the sound is amazing and the photos are crystal clear. The only thing I really have to adjust to is the increase in overall size. A small thing when compared to the better overall quality.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: GreTC
from California
Expertise:Intermediate
Verified Purchase:Yes
So far, my Ultra has lived up to my expectations. I am still exploring its capabilities.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
S pen is pointless
on December 26, 2025
Posted by: KendraD
from Myrtle Beach, sc
Expertise:Expert
Phone itself ot great but I honestly think its a downgrade from the old one. S pen doesn't have Bluetooth and that was the best feature to be able to take group photos. Now its useless.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy R&R Team, December 29, 2025
Hi there KendraD, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it is when you have a new device that is not operating as expected. We have provided links to a few resources including an article to help you with the redesigned S Pen features, and another to the complete manual for your device that highlights the hand gestures and voice commands you can use with your camera for your group shots. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Alexandria, Virginia
Expertise:Intermediate
Verified Purchase:Yes
It works well but lacks the Digital pen besides the one in the picture
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: OCI90
from IN
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from Samsung note 20 Ultra, lol. I love the new Samsung S25 Ultra. The camera and speed is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, but missing s-pen bluetooth featu
on December 27, 2025
Posted by: JPBS
from Round Rock, TX
Expertise:Expert
Verified Purchase:Yes
The upgrade feels great, but I miss some basic features from S-Pen like camera control.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US