Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(19,955 Reviews)
Rating breakdown 19,955 reviews
5 Stars
17,148
4 Stars
2,157
3 Stars
382
2 Stars
121
1 Star
147
86%of customers recommend this product.
(
988 out of
1,152)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jet Black
Posted by: Jeff
from Kansas
Expertise:Intermediate
Verified Purchase:Yes
Great product! Iam happy with this phone. It is a very fast and powerful phone
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Trav w
from Arizona
Verified Purchase:Yes
Great phone. Only thing is in comes in Japanese when going in different apps
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Posted by: Samsung S25 ultra
from San Diego
Expertise:Expert
Verified Purchase:Yes
I always have Samsung, thie time I received defected device, s pen doesn't get connected, Samsung account keep stopping, I didn't have time to return it and now I have to put some time to fix it, they don't have locations, they are through another party.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hey there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating it is when you are not experiencing the full functionality of your device. We have provided links to an article to help you with the S Pen at your conveience. We have also shared a link to the Samsung Support Team to assist you with the Samsung account youmention, and any additional frustrations you may be experiencing with your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Eswar
from USA
Expertise:Intermediate
Verified Purchase:Yes
I primarily got this for the camera and it didn't disappoint. Our vacation pics are amazing. The biggest difference from last phones is in how big the 'aperture' seems to be. It lets in a lot of light and even faces under shade turn out bright.
The performance is on par with a flagship. The screen is great even compared to some of the other OLEDs I've seen. Battery life is nothing to write home about.
The biggest cons are the useless onscreen fingerprint sensor and the unwieldy size. I got it for my wife who absolutely didn't want to switch from a 7yr old phone due to the size. So, I ended up taking it on.
The performance is on par with a flagship. The screen is great even compared to some of the other OLEDs I've seen. Battery life is nothing to write home about.
The biggest cons are the useless onscreen fingerprint sensor and the unwieldy size. I got it for my wife who absolutely didn't want to switch from a 7yr old phone due to the size. So, I ended up taking it on.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
They good phone and good quality and good storage
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Livingston, TN
Expertise:Intermediate
Verified Purchase:Yes
I did have an issue with trying to use usb to copy & paste from phone to a usb. I did try more than one cord for that. Also, phone right after setup said I could only make emergency calls. My old S22 Ultra also did that occasionally. The S25 Ultra does seem to take better pictures indoors - makes pictures brighter than S22 Ultra, which is a good thing.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Chris
Verified Purchase:Yes
Great phone and super fast. The camera is great. The photos are so clear
Written by a customer while visiting Samsung US
Posted by: DeeGee
from Texas
Verified Purchase:Yes
Haven't even gotten into the phone and all it's features but I have always loved Samsung and I am loving this galaxy!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US