Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jet Black
Average customer rating
4.2
(230 Reviews)
Rating breakdown 230 reviews
5 Stars
154
4 Stars
25
3 Stars
16
2 Stars
13
1 Star
22
81%of customers recommend this product.
(
116 out of
143)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jet Black
Customer Rating
3
Better phone
on January 5, 2026
Posted by: Pathfinder01
Very disappointed that the pen is not a remote. I would not have up graded if I would have none this. I'm telling every one about this.
Response from Samsung USBy R&R Team, January 6, 2026
Hi Pathfinder01, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important specific capabilities of your device are to you, and how disappointing it can be when features have been changed from one generation to another. We have provided links to an article to help you with the redesigned S Pen features, and another to the complete manual for your device that highlights the hand gestures and voice commands for control with your phone. We have lastly, provided a link to the Samsung Support Team to assist you further any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Gerry R
from Woonsocket, RI
Expertise:Expert
Verified Purchase:Yes
Excellent upgrade from my S22 Ultra. It's very fast & the camera is great, including the AI assistant.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 6, 2026
Hi there Gerry R, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with your upgrade to this new device, and finding it to be faster in processing, and fun to use with both the camera and Galaxy AI. We would love nothing more than to hear from you again in the future any time you have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Love it, more smooth than S24 Ultra, easy to use and fast and reliable, thank you for this product. The pen is a great feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Response from Samsung USBy R&R Team, January 8, 2026
Hi Anand Family, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving your new device, and that you are finding it a nice upgrade from your previous device. Please, reach out to us again in the future if you ever have questions about your Samsung products, or wish to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Hasan K
from Gainesville, FL
Verified Purchase:Yes
I got the phone at a good price and liked almost everything about it, but the front camera is a drawback. Even at 0.6× zoom, it’s still way too zoomed in.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Clinton
from Alaska
Verified Purchase:Yes
the phone is big, the Google gemini is resourceful, the ai is pretty good, and I love the customization. S pen is pretty fun to use if you use it right. 10/10, would recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tammy
from Boston
Expertise:Expert
Verified Purchase:Yes
Each time I go into WhatsApp it's all white blank screen n volume doesn't work well had to restart phone to get volume button up
Written by a customer while visiting Samsung US