Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jet Black
Average customer rating
4.2
(231 Reviews)
Rating breakdown 231 reviews
5 Stars
154
4 Stars
26
3 Stars
16
2 Stars
13
1 Star
22
81%of customers recommend this product.
(
116 out of
143)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jet Black
Posted by: Anonymous
from Sweet Home Oregon
Expertise:Intermediate
Verified Purchase:Yes
Great phone. Sharp pictures and faster response time.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Master of all phones.
on July 30, 2025
Posted by: Talkmiester
Awesome phone 📱 and comparison on specs. I love it and soon hope to get this one.
Written by a customer while visiting Samsung US
Posted by: Kima
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Awesome device as its the best all rounder. I just hope Samsung keep adding more features to the Ultra models and please dont remove others.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Fingerprint is worst among past Galaxy
on August 6, 2025
Posted by: BHong
Phone's functionality is best of its class but fingerprint sensor the worst as compared to previous galaxy generations. At first I thought the problem was from screen protector but I went through 3 different high ratings brands with no helps. Never experience anything like this before with a Samsung Galaxy before but with my current S25 Ultra. Even without a screen protector, very often I need minimum 2 attempts for fingerprint to work unlocking phones and apps. With screen protector on, there are no hopes or unexpectedly sporadic even with setting "touch sensitivity" On. Yes again, I am a fan of Galaxy phones over the years, never seen anything like this before. Yes a bit let down but in hope of with next software update would improve it.
Response from Samsung USBy R&R Team, August 7, 2025
Hey BHong, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are so pleased with the usage of your device, and we would love to help you the fingerprint reader of you mention causing frustration. We have provided a link below to a troubleshooting guide to assist you at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. Thank youf or being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect upgrade from the Note 20 Ultra!
on August 6, 2025
Posted by: Pilotguy251
from Euless, TX
Expertise:Expert
I'm so glad that Samsung decided to ditch the curved edge screens on the new device generations. Having had the Note 8 then the Note 20 Ultra, it was always extremely difficult to use the S Pen near the edges of the screen. It was also hard to protect the device with a case because of that design. The S25 Ultra is comfortable and easy to hold, has wonderful features, and provides all the processing power I need for my daily use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Hephzibah Georgia
Expertise:Intermediate
Verified Purchase:Yes
I am use to a Motorola. The S25 Ultra is a little diferent. But that's not bad. It takes time getting use to. I am very happy with this phone. It does everything I bought it for and more. Before you buy this phone check the spefications to make sure it meats your needs. I think you will be very happy too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What a great phone ...
on August 9, 2025
Posted by: zendog57
I upgraded from an S10+ to the S25 Ultra. Quite a leap. But what a great phone the S25 Ultra has been so far. The battery life is incredible (about two days) and wireless charging can go from nearly depleted to fully charged in a bit over an hour. I am really pleased.
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Burbank, CA
Expertise:Intermediate
Verified Purchase:Yes
To be honest, I was disappointed with the Galaxy Z Flip 5 last time, so I decided to purchase the S25 this time, and I am satisfied with it.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US