Customer reviews from Aquatru
AquaTru - Classic Smart Countertop Water Purifier Reverse Osmosis with App No Plumbing or Installation Required BPA Free - White
Average customer rating
4.6
(2,082 Reviews)
Rating breakdown 2,082 reviews
5 Stars
1,492
4 Stars
402
3 Stars
96
2 Stars
50
1 Star
42
Customer Reviews for AquaTru - Classic Smart Countertop Water Purifier Reverse Osmosis with App No Plumbing or Installation Required BPA Free - White
Customer Rating
5
Worth the $$$
on January 3, 2020
Posted by: Anonymous
We were one of the first to preorder this system. Have had it since day one and just love it. We use it daily and I even fill the bottles for my water cooler with it. Would highly recommend this unit for everyone.
Written by a customer while visiting Aquatru
Customer Rating
5
Having safe water to drink.
on January 3, 2020
Posted by: Anonymous
Very easy to use, water taste fresh and we know that the water is safe.
Written by a customer while visiting Aquatru
Customer Rating
5
love the convenience of standing on my counter
on January 3, 2020
Posted by: Anonymous
Love having it for a quick drink of refreshing water. Wish it could hold a bit more. It's easy to fill and clean. I feel the filters are a bit expensive, however, I've seen worse prices for an osmosis system. Just changed filter 1-2 for the 6 months. (I bought it in 2016 but did not use it until May 2019. Did not understand the reset button on back as stated in directions for replacing the 1-2 filters. There is only the on/off switch on mine, so why didn't it say to turn the on/off switch for 3 seconds to reboot the filters? However, I do enjoy my Aqua Tru and hope it does not get faulty. Ordering the filters was easy and received them quickly. Just hope I installed it correctly since I didn't wait the 3 seconds.
Written by a customer while visiting Aquatru
Customer Rating
4
I like it but...
on January 3, 2020
Posted by: Anonymous
I wish it were GLASS not plastic:confused: I wish the filters came with instructions on when to replace...hope that I’m doing it right...labels on filter boxes NOT helpful. I use a sharpie to label the tops of filters in use:thinking: I take it to the cottage where it leaks all summer...hard to find a stable surface to place it on:flushed:
Written by a customer while visiting Aquatru
Customer Rating
5
Good Tasting Water
on January 3, 2020
Posted by: Anonymous
We've had our machine for a year or so. LOVE IT !!! It works like a trooper, the water tastes really good, the filters seem to go on forever !!! Really like the fact that we are drinking an cooking with safe water. If something were to happen to our AquaTru, we would totally buy another one !
Written by a customer while visiting Aquatru
Customer Rating
5
love the convenience of standing on my counter
on January 3, 2020
Posted by: Anonymous
Love having it for a quick drink of refreshing water. Wish it could hold a bit more. It's easy to fill and clean. I feel the filters are a bit expensive, however, I've seen worse prices for an osmosis system. Just changed filter 1-2 for the 6 months. (I bought it in 2016 but did not use it until May 2019. Did not understand the reset button on back as stated in directions for replacing the 1-2 filters. There is only the on/off switch on mine, so why didn't it say to turn the on/off switch for 3 seconds to reboot the filters? However, I do enjoy my Aqua Tru and hope it does not get faulty. Ordering the filters was easy and received them quickly. Just hope I installed it correctly since I didn't wait the 3 seconds.
Written by a customer while visiting Aquatru
Customer Rating
4
The system has some issues
on January 2, 2020
Posted by: Anonymous
This is my 3rd Aqua Tru system and I don't think the quality is top notch. The first two I purchased seemed to be better. This one seems to have some issues. It sometimes leaks, it sometimes doesn't turn on, it sometimes tells me I need to change filters even though we haven't run it long enough for that to happen, and I sometimes have to reset it. None of these things happen all the time, but it is annoying to deal with. Had I not owed 2 previous systems, I may not have noticed the issues on this one. The water does tasted good, so that is it's saving grace. Customer Service; I sent an email that went unanswered, which doesn't bode well. I did call and the representative was poilte and helpful, We did trouble shooting and she said I should use the system for a time longer to see if the issues continue. In the meantime, all my info is there for future reference in case the issues do not resolve
Written by a customer while visiting Aquatru
Customer Rating
4
Perfect for renters! No Installation
on January 2, 2020
Posted by: Anonymous
I found it very easy to set up and start using, the water tastes great and the only drawback i see is how much water i throw away! I know my reverse osmosis filter wasted water too, i just wish i didn't have to keep tossing it. I don't have a yard, and only one indoor plant, so nothing else to do with it!
Written by a customer while visiting Aquatru