The quality of the water is superb. A must buy...especially now. I have ease of mind knowing that I can give my baby and the whole family this water. I even purchased one as a gift for my in-laws.
The water tastes amazing! It is very easy to operate. It is quiet and doesn't take up very much space at all on my counter top. The replacement filters are a bit expensive but most of them are! It would be nice if you offered an extra filtered water tank with the unit. This would help with the ability to have cold water in the frig and always have a reserve. I have had my unit for two years. I just recently bought one for my daughter because she loved mine.
Great tasting water. I live in an area that has poor quality water and was having to buy cases every week. This cheaper than buying bottled water but initial cost is a bit high. I really can't accurately rate customer service because I have not had to contact the company. So far we are very happy with our Aqua Tru.