Customer reviews from Aquatru
AquaTru - Carafe Countertop Water Purifier Compact 4-Stage Reverse Osmosis System w Glass Carafe Removes 84 Contaminants - White
Average customer rating
4.5
(1,291 Reviews)
Rating breakdown 1,291 reviews
5 Stars
979
4 Stars
152
3 Stars
76
2 Stars
29
1 Star
55
Customer Reviews for AquaTru - Carafe Countertop Water Purifier Compact 4-Stage Reverse Osmosis System w Glass Carafe Removes 84 Contaminants - White
Customer Rating
1
I followed the directions and
on March 27, 2025
Posted by: Sara V.
I followed the directions and the water exploded and almost got my work computer wet
Written by a customer while visiting Aquatru
Customer Rating
5
clear water
on March 27, 2025
Posted by: Suzanne D.
Our water is yellow and all too often under boil orders. When it is supposedly safe the color varies and is worrisome. with this filter our water is clear and there is no chemical taste. The filter has lasted 5 months unlike others such as Brita which still looked yellow and needed replacing every couple weeks
Written by a customer while visiting Aquatru
Customer Rating
5
water tastes delicious! i'm glad
on March 27, 2025
Posted by: Lauren O.
water tastes delicious! i'm glad to be rid of the other plastic filtration system I was using
Written by a customer while visiting Aquatru
Customer Rating
3
The filtration system and resulting
on March 24, 2025
Posted by: Mark B.
The filtration system and resulting water quality seem excellent, and there's a distinctly better taste to the water.
There are some major design flaws to the system, however:
1) Having to remove the back tank and put it back every time you fill it is bad user experience. I fill this 3–4 times a day in my household, and the fact that I can't just fill it and walk away is annoying as hell. I have to pull the tank off it's seat (which is not easy), raise it up for a couple seconds, and seat it back in.
1) Having to remove the back tank and put it back every time you fill it is bad user experience. I fill this 3–4 times a day in my household, and the fact that I can't just fill it and walk away is annoying as hell. I have to pull the tank off it's seat (which is not easy), raise it up for a couple seconds, and seat it back in.
2) I understand that you're supposed to dump out the remaining water before refilling filling, but that's a design flaw. Bad user experience again.
3) The lack of a button to start/restart the filtration is just plain stupid. Having to physically take a part off of hardware to "start" it is a terrible user experience.
4) The lid covering the back tank sems like a very loose fit for a container we don't want contaminants in. It should feel like a more snug and enclosed fit (while understanding that air still needs to flow in this way).
So, great water. Still need to work on your product and user experience design.
Written by a customer while visiting Aquatru
Customer Rating
1
Horrible Quality
on February 21, 2025
Posted by: Jeannie O.
It broke after three months. The first one broke after twqo years. These are poorly made products that will not last
Written by a customer while visiting Aquatru
Customer Rating
1
Horrible Quality
on February 21, 2025
Posted by: Jeannie O.
It broke after three months. The first one broke after twqo years. These are poorly made products that will not last
Written by a customer while visiting Aquatru
Customer Rating
4
I really enjoy my new
on February 18, 2025
Posted by: Hoang A.
I really enjoy my new purifier. The only comment I would make is it is hard to get the tank in the perfect spot for the flap to close correctly. Also, I feel like I waste so much water because of the leftover water that has to be thrown out.
Written by a customer while visiting Aquatru
Customer Rating
4
I really enjoy my new
on February 17, 2025
Posted by: Hoang A.
I really enjoy my new purifier. The only comment I would make is it is hard to get the tank in the perfect spot for the flap to close correctly. Also, I feel like I waste so much water because of the leftover water that has to be thrown out.
Written by a customer while visiting Aquatru