I want to say that we are so very, very pleased with this product. Easy to see for fill up. Compact and wonderful to know that the water we now drink is clean. Have told others about this.
The water pitcher leaks at the spout from the day we got it. We need a bowl under the spout to catch the dripping water. Water taste is great. For the amount you spend this should not be happening. Not happy.
Whilst l live the taste of the water I find Some water leaks. When I filter the water there is always water below the tape water tank and newly filtered water. I’m constantly wiping and cleaning it after every filter. The water tastes great though!
I love water taste, but I had black mold in the hand of the water tank, and the thing is that it is very difficult to clean.. because the hand is not plain. I think this happens because the tank is fogging. Why it is fogging I don’t know.
Where we live, there are a lot of of minerals in the water. I use the equal vinegar and warm water one hour soak weekly to remove the minerals in the input vessel. It would be nice to pay less for the unit, but the value of not having my husband under the kitchen cabinet for an hour hooking it up is worth it. I am also willing to give up counter space in a mobile home. I am a newer customer, so I don't have any follow up customer service issues to report on. The water tastes great. We cook with it, make ice cubes with it, and drink it. We will continue to use it now and in the future. We also bought one for our pregnant daughter and her family.