Customer reviews from Aquatru
AquaTru - Carafe Countertop Water Purifier Compact 4-Stage Reverse Osmosis System w Glass Carafe Removes 84 Contaminants - White
Average customer rating
4.6
(1,119 Reviews)
Rating breakdown 1,119 reviews
5 Stars
865
4 Stars
122
3 Stars
63
2 Stars
26
1 Star
43
Customer Reviews for AquaTru - Carafe Countertop Water Purifier Compact 4-Stage Reverse Osmosis System w Glass Carafe Removes 84 Contaminants - White
Customer Rating
5
water tastes delicious! i'm glad
on March 28, 2025
Posted by: Lauren O.
water tastes delicious! i'm glad to be rid of the other plastic filtration system I was using
Written by a customer while visiting Aquatru
Customer Rating
5
clear water
on March 28, 2025
Posted by: Suzanne D.
Our water is yellow and all too often under boil orders. When it is supposedly safe the color varies and is worrisome. with this filter our water is clear and there is no chemical taste. The filter has lasted 5 months unlike others such as Brita which still looked yellow and needed replacing every couple weeks
Written by a customer while visiting Aquatru
Customer Rating
5
I love it. Only criticism
on March 27, 2025
Posted by: Elle M.
I love it. Only criticism is the flip top on the tank feels flimsy. I’m scared it’s going to break. Everything else great.
Written by a customer while visiting Aquatru
Customer Rating
2
Hard to connect to the
on March 27, 2025
Posted by: Elyse S.
Hard to connect to the WiFi and app. I still haven’t been able to
Written by a customer while visiting Aquatru
Customer Rating
5
water tastes delicious! i'm glad
on March 27, 2025
Posted by: Lauren O.
water tastes delicious! i'm glad to be rid of the other plastic filtration system I was using
Written by a customer while visiting Aquatru
Customer Rating
5
clear water
on March 27, 2025
Posted by: Suzanne D.
Our water is yellow and all too often under boil orders. When it is supposedly safe the color varies and is worrisome. with this filter our water is clear and there is no chemical taste. The filter has lasted 5 months unlike others such as Brita which still looked yellow and needed replacing every couple weeks
Written by a customer while visiting Aquatru
Customer Rating
1
I followed the directions and
on March 27, 2025
Posted by: Sara V.
I followed the directions and the water exploded and almost got my work computer wet
Written by a customer while visiting Aquatru
Customer Rating
3
The filtration system and resulting
on March 24, 2025
Posted by: Mark B.
The filtration system and resulting water quality seem excellent, and there's a distinctly better taste to the water.
There are some major design flaws to the system, however:
1) Having to remove the back tank and put it back every time you fill it is bad user experience. I fill this 3–4 times a day in my household, and the fact that I can't just fill it and walk away is annoying as hell. I have to pull the tank off it's seat (which is not easy), raise it up for a couple seconds, and seat it back in.
1) Having to remove the back tank and put it back every time you fill it is bad user experience. I fill this 3–4 times a day in my household, and the fact that I can't just fill it and walk away is annoying as hell. I have to pull the tank off it's seat (which is not easy), raise it up for a couple seconds, and seat it back in.
2) I understand that you're supposed to dump out the remaining water before refilling filling, but that's a design flaw. Bad user experience again.
3) The lack of a button to start/restart the filtration is just plain stupid. Having to physically take a part off of hardware to "start" it is a terrible user experience.
4) The lid covering the back tank sems like a very loose fit for a container we don't want contaminants in. It should feel like a more snug and enclosed fit (while understanding that air still needs to flow in this way).
So, great water. Still need to work on your product and user experience design.
Written by a customer while visiting Aquatru