Customer reviews from Aquatru
AquaTru - Carafe Reverse Osmosis Water Filter | Countertop RO Water Purifier - White
Average customer rating
4.5
(1,510 Reviews)
Rating breakdown 1,510 reviews
5 Stars
1,142
4 Stars
176
3 Stars
91
2 Stars
36
1 Star
65
Customer Reviews for AquaTru - Carafe Reverse Osmosis Water Filter | Countertop RO Water Purifier - White
Customer Rating
2
Almost Two years is what it lasts.
on October 17, 2026
Posted by: Sasha F.
Got the filter Carafe in November of 2024, now it is October 2026, and just discovered my unit is leaking from the bottom seams of the unit, not the tank of the carafe, the actual unit. Could've been happening sooner since i would see a little water but thought it was me spilling, since its near my kitchen sink. But no, it is the unit. And definitely past the 1 year warranty. Contacted support today, nothing i can so on my end, just replacing it they said. Definitely can't afford over 300 right now for something that should've lasted much longer. Now I have filters for it, descaling kit and everything that I may not be able to use much longer. Yes i did clean it, yes i did turn it off when out for long periods of time and did the filtering when turning back on. Highly disappointed for something so pricey.
Written by a customer while visiting Aquatru
Customer Rating
4
Overall like it. Easy to
on October 17, 2026
Posted by: diana b.
Overall like it. Easy to use and water tastes great after filtration. Refilling unit requires moving unit which is difficult but have ordered the accessory base to make that easier. Does not have a power off button so purchased a toggle power plug to resolve that.
Written by a customer while visiting Aquatru
Customer Rating
5
Like my water
on October 16, 2026
Posted by: Robin W.
I lve in an area that has lead in our water. Moved from a home with a reserved osmosis on my main water line. Moved to an apartment and could not install a whole system reversed osmosis...I bought AquaTru and have enjoyed it every day.
Written by a customer while visiting Aquatru
Customer Rating
5
Appreciate the ease and quality
on October 16, 2026
Posted by: Marilyn B.
Appreciate the ease and quality of using the AquaTru café.
Written by a customer while visiting Aquatru
Customer Rating
3
Okay this is the third
on October 15, 2026
Posted by: John z.
Okay this is the third time you asked me for a review here you go... I received two identical unfiltered water tanks in the back. They both have scratches in the same spot. In and outside of the tank. This comes about from poor quality control on your part. Because they have scratches in the same spot in and out, that means The jig in the manufacturing process is scratching the tanks inside and outs leaving microplastics in the unfiltered water tank. However, this doesn't pose any significant risks of microplastics from the scratches inside and out of the holding tank because it's before the fourth stage filter. Other than that the product is good. Will I buy it again that answer is no. I will move to the reverse osmosis system under the counter. I can't be the only one that's seen this defect in manufacturing. The scratches inside the tank can create poor hygiene due to bacteria and allergy building up inside those scratches. So for that reason I give it three stars. Equality control and inspections are poor. Other than that the item is great. Should I send it back yeah I should.
Written by a customer while visiting Aquatru
Customer Rating
5
I love how good the
on October 15, 2026
Posted by: Cathy C.
I love how good the water taste! I should of done this sooner.
Written by a customer while visiting Aquatru
Customer Rating
5
Love it! So easy to
on October 15, 2026
Posted by: Michael W.
Love it! So easy to use and no more plastic bottles to recycle. I bought another carafe to make sure I always have plenty of cold water in the fridge.
Written by a customer while visiting Aquatru
Customer Rating
2
Alot of work to make
on October 15, 2026
Posted by: Kenneth J.
Alot of work to make 64 ounces and why does waste water go right back into tank that your trying to filter? Go with tankless RO under sink systems like Waterdrop RO
Written by a customer while visiting Aquatru