Customer Reviews for Startech - .com USB-C to HDMI Adapter - 4K 60Hz - Thunderbolt 3 Compatible - USB-C Adapter - USB Type C to HDMI Dongle Conv - White
Customer Rating
1
HDMI pin destroyer
on October 10, 2024
Posted by: Inspector Gadget
This adapter caused significant damage to the pins within the HDMI cable connector. I had a High Speed HDMI Cable with Ethernet, and upon plugging it in, it inserted with some difficulty. After detaching the cable and reinserting it later, the pins appeared to be pushed in and bent. The second attempt resulted in the cable not inserting at all. Upon inspecting both ends of the cable, I observed the internal damage.
Response from startech.comBy Lukas, Customer Support, October 10, 2024
Thank you for taking the time to leave a review for our CDP2HD4K60W. We are sorry to hear that you experienced difficulty with our USB-C video adapter as this is not expected behavior for our CDP2HD4K60W. Our Technical Advisors will be reaching out to you shortly.
I bought the CDP2HD4K60W to work on a MacBook Pro 2016 15" (4-USB-C Ports). Mostly driving 1080P screens, but figured would be nice to eventually have 4k@60Hz. But unfortunately, it does not seem to work reliably. The MacBook is seeing the dongle, it is sensing the screen size, but the screen remains blank (black). If I put the dongle in, and reboot the box, it sometimes will work. Just does not work as you would normally use them.
Response from startech.comBy Sam, Customer Support, September 4, 2018
We're sorry to hear about the problems you're having with CD2HD4K60W. We recommend reaching out to our Technical Advisors at 1-800-265-1844 or www.startech.com/chat for further troubleshooting. We're available 24 hours a day, 5 days a week, and would be happy to help fix this issue.
I got and test on my XPS 13 and the image is great. I play videos and also do power point presentations without a problem. I didn't test it on MAC as I'm a Windows guy. great product with a great price.
“I received this product in exchange for an unbiased review.”
Plug and Play. What can I say, this product has one function and it performs that function well. I didn’t have a 4k display to test it with but it worked great with my 1080p TV and a 1080p Monitor both audio and video.
I received this product in exchange for an unbiased review.
I present from my MacBook Pro 2016 every day. Like most people I am connecting my laptop to a large TV via HDMI. This adapter does not work. I have tried several different displays with no luck.