Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(570 Reviews)
Rating breakdown 570 reviews
5 Stars
431
4 Stars
57
3 Stars
21
2 Stars
23
1 Star
38
84%of customers recommend this product.
(
312 out of
371)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Customer Rating
1
The handle broke on first use
on July 3, 2023
Posted by: Casa98
from NO, LA
We bought two of these Samsonite Freeform carry-on for a trip to Italy. One of the handles bent and does not move up and down very easily. We expected more from Samsonite.
I thought this was warrantied, but apparently it has to be sent in to be inspected by the repairs department before they decide if its a manufacturer's defect. Needless to say, thoroughly disappointed.
I thought this was warrantied, but apparently it has to be sent in to be inspected by the repairs department before they decide if its a manufacturer's defect. Needless to say, thoroughly disappointed.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samantha, eCommerce, July 6, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
1
Had to pay for return shipping. Unhappy with the service
on July 6, 2018
Posted by: song
from Scottsdale, AZ
Verified Purchase:Yes
Was not happy with the quality. Wanted to return but had to pay for return shipping. Unhappy with the service level at Samsonite. Will not be purchasing from them again.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: AndrewR
from Oklahoma
Verified Purchase:Yes
Extension handle on carryon is already broken (and I just got it).
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, July 25, 2022
We are so sorry to hear that! We would be happy to investigate this for you if you would like to send us your contact info and details of your issue. You can reach us via email at: warranty@samsonite.com
Written by a customer while visiting samsonite.com
Posted by: Jacqueline
from San Diego
Verified Purchase:Yes
Great suitcase, but incorrect dimensions. I had to return it, because it did not fit in Alaska Airlines overhead bin. I specifically looked for a suitcase that fit within 22x14x9 inches. Samsonite's dimensions do not include wheels and handles, which makes online purchases impossible. Samsonite has unfortunately probably lost me as a customer over unreliable dimensions. I never check in bags and only carry on when I fly, so correctly published dimensions is essential to me when buying a suitcase.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
NOT CARRY ON SIZE AS DESCRIBED
on October 27, 2022
Posted by: Anonymous
from New Jersey
I'm completely disappointed with Samsonite. I spent HOURS choosing for a luggage set just to discover that the carry on IS NOT 21.5 AS DESCRIBED!
As you can see in the picture, the true size is even higher than 22 inches for domestic carry on.
I travel abroad once a month for business, which means I rely a lot on carry ons to save time. I've always had Samsonite, it's the first time that happens to me. Sadly, I'm returning the product.
As you can see in the picture, the true size is even higher than 22 inches for domestic carry on.
I travel abroad once a month for business, which means I rely a lot on carry ons to save time. I've always had Samsonite, it's the first time that happens to me. Sadly, I'm returning the product.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: JHONNY
from Los Angeles
Verified Purchase:Yes
I had a very bad experience with you guys. first I waited more than I expected, I had a trip and it was the reason because I did my purchase and I didn't even take the suitcase with me. because I waited too long for you guys. when I get back I found the suitcase and the box was in bad conditions on my door , and the suitcase had damages. so very bad experience.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, October 21, 2022
We are sorry to hear that you had issues with your new product. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Nickname
from Melbourne, FL
Verified Purchase:Yes
Dang, first trip, white carry on all scuffed up like I’ve used it 20 times. Have to come up with a better hard surface that is resistant to scuffs and marks. Disappointing, returning.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 10, 2022
Hello, thank you for your review! We appreciate the feedback and will be passing this along to the teams for better improvement.
Written by a customer while visiting samsonite.com
Customer Rating
1
BUYER BE WARE DOES NOT MEET CARRY ON REQUIREMENTS
on October 14, 2023
Posted by: RockyM
from Colorada
Read the Carry On guide..THIS LUGGAGE DOES NOT MEET MOST IF NOT ALL US BASED AIRLINES CARRY ON REQUIREMENTS... 23" (not 22") x 15" (not 14") x 10" (not 9"). READ READ READ
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 17, 2023
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com