Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(570 Reviews)
Rating breakdown 570 reviews
5 Stars
431
4 Stars
57
3 Stars
21
2 Stars
23
1 Star
38
84%of customers recommend this product.
(
312 out of
371)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Posted by: Andras
from Stratford, Connecticut
Verified Purchase:Yes
Light, easy to maneuver around,great gliding wheels, attractive looking. Perfect size.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anindita
Verified Purchase:Yes
So light wait yet well built paired with good looks .
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Fort Worth, Texas
Verified Purchase:Yes
Purchased for husband who loves it! He has never owned his own personal carry on. Loads of traveling ahead.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Slightly too big for most airlines
on August 22, 2025
Posted by: Lillyw
Gender:Female
Nice suitcase, but slightly too big for almost every airline. You may be forced to check it at the gate for a small fortune if they are strict.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 22, 2025
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Customer Rating
1
So beat up after one trip, extremely disappointed!
on September 28, 2023
Posted by: SamD14
from San Diego
We had our previous luggage for 10+ years, we decided it was time to upgrade and thought Samsonite was a reputable brand. After the first flight, they were scratched and scuffed, they look terrible. After I 2nd flight home, the top corner was dented and and I’m so sure they would survive many more trips. Extremely disappointed in the quality of the product!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 29, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Terrible quality and worst customer service ever.
on April 14, 2018
Posted by: Kats
from California
Verified Purchase:Yes
Scratches easily. After the first use it looks old and beat up.
Pros: Lightweight
Cons: Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
Very happy! Can't wait to use!
on September 13, 2017
Posted by: Kale
from Boston, MA
Decided it was finally time to invest in quality luggage as I will now be traveling quite a bit more for work. I fly occasionally (4-6 times/year), and I refuse to pay to check my bag! With this hard shell carry-on, I will be able to easily bring everything I need with the confidence that it will fit in the overhead. Previously, I carried a duffel, the spinner allows me to easily maneuver around the airport! Also, it looks gorgeous (just as pictured) I got the green because I was afraid white would scuff, but both are great! Oh and the lock...you have the slide the TSA part to unlock (comes preset to 000). There are directions inside once you get it open. Cheers!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Kimcheeman
from Cupertino, CA
Verified Purchase:Yes
Purchased 7 months ago. All of a sudden going to the airport the handle gets stuck!!! Goes down halfway and then the right side of handle is locked. I'm currently writing this at the airport.
Cons: Poor Quality
Written by a customer while visiting samsonite.com