Customer reviews from brother-usa.com
Brother - Innov-s Pacesetter PS500 Computerized Sewing Machine - Includes 5 Sewing Foot Pack + Ready, Set, Sew Video - White
Average customer rating
4.5
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
28
4 Stars
6
3 Stars
3
2 Stars
2
1 Star
0
Customer Reviews for Brother - Innov-s Pacesetter PS500 Computerized Sewing Machine - Includes 5 Sewing Foot Pack + Ready, Set, Sew Video - White
Customer Rating
5
Brother innovis500 Pacesetter
on February 4, 2025
Posted by: DD B
from Chapel Hill, NC
This machine is incredible! Conveniences galore! I haven’t sewn in over 30 years and I was grateful for how user-friendly this lovely machine is! Even when referencing The operational manual, Instructions are so clear and straightforward. Love my machine and all the functionalities available.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great sewing machine
on February 19, 2025
Posted by: Dana
from Central Coast of California
Sturdy, easy to use. Not too many bells and whistles but all the right ones for me.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy to use, many great features, nice large bed.
on March 24, 2025
Posted by: Donna R
from PA
Resisted replacing my old machine for over a year. So glad I finally did!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great machine!
on April 5, 2025
Posted by: BickitaRN
from Arizona
This is a great machine! I use at home for piecing and I love the features. Just right for the price.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Love
on April 29, 2025
Posted by: Jill
from Farmington Hills, MI
I love the machine, however it takes a long time to get accessories.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Pacesetter 500
on June 5, 2025
Posted by: Sewing Granny
from Arkansas
Sews beautifully, quiet and easy to use. Great value, extra nice features, such as thread cutter, automatic needle threader. Would definitely purchase again.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Computerized machine use and great buttonholes
on May 2, 2026
Posted by: SkiMothra
from Texas
I will keep this review brief as there are many good reviews and informational videos online. I grew up with basic mechanical machines, so this is my first computerized machine. That makes it a bit different to use. I read instruction manuals and believe this is absolutely necessary so that you understand how to use its features. It makes beautiful stitches and feeds the fabric very well in general. (Keep in mind basic sewist skill and knowledge about choosing fabric, needle, thread, and settings combinations!)
I do have one gentle complaint in that the space in the needle and presser foot area is cramped. It takes a bit of dexterity and care to get one's hand under there, for example to change a needle! I did learn that my hump jumper has a small hole that you can insert the needle into. This helps especially when inserting a new needle in place. Always make sure your needle is completely and correctly ins
erted!
Read how to use the needle threader. It works beautifully if you follow instructions.
I just made a blouse and had not made buttonholes in some time. In the past I used a mechanical device that mounted on my old machines and made very lovely and consistent. buttonholes. I also knew how to make a buttonhole in steps with my zigzag machine. (I own an old semi-industrial Pfaff.) I had not used the type of buttonhole foot that is now commonly available on the new machines. I was very pleasantly surprised at what a nice buttonhole it made. I experimented a lot, terrified that I would "mess up." I chose #58 on my PS500 and changed the width and length slightly from the default. My blouse is made of printed cotton and has light woven interfacing. I think the hardest part is making sure that you have marked where to put the buttonhole and how to align the foot and needle with that mark!
If you have to remove the throat plate for cleaning or switching it out for some reason, getting your hand in there is hard and you have two tiny screws to remove and keep track of. Some machines in the past, at least, allowed much easier removal. With this model you have to use a special short screwdriver to get in there.
I do have one gentle complaint in that the space in the needle and presser foot area is cramped. It takes a bit of dexterity and care to get one's hand under there, for example to change a needle! I did learn that my hump jumper has a small hole that you can insert the needle into. This helps especially when inserting a new needle in place. Always make sure your needle is completely and correctly ins
erted!
Read how to use the needle threader. It works beautifully if you follow instructions.
I just made a blouse and had not made buttonholes in some time. In the past I used a mechanical device that mounted on my old machines and made very lovely and consistent. buttonholes. I also knew how to make a buttonhole in steps with my zigzag machine. (I own an old semi-industrial Pfaff.) I had not used the type of buttonhole foot that is now commonly available on the new machines. I was very pleasantly surprised at what a nice buttonhole it made. I experimented a lot, terrified that I would "mess up." I chose #58 on my PS500 and changed the width and length slightly from the default. My blouse is made of printed cotton and has light woven interfacing. I think the hardest part is making sure that you have marked where to put the buttonhole and how to align the foot and needle with that mark!
If you have to remove the throat plate for cleaning or switching it out for some reason, getting your hand in there is hard and you have two tiny screws to remove and keep track of. Some machines in the past, at least, allowed much easier removal. With this model you have to use a special short screwdriver to get in there.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 5, 2026
Thank you for your thoughtful and detailed review. We’re glad to hear you’re enjoying the stitch quality, fabric feeding, and buttonhole performance. It's great that you’re exploring and getting the most out of the machine’s features.
We appreciate your feedback about the limited space around the needle area and the throat plate access. We understand how this can make adjustments and maintenance more challenging, and we’ll be sure to share your insights with our team.
Thank you again for sharing your experience and helpful tips with others!
We appreciate your feedback about the limited space around the needle area and the throat plate access. We understand how this can make adjustments and maintenance more challenging, and we’ll be sure to share your insights with our team.
Thank you again for sharing your experience and helpful tips with others!
Written by a customer while visiting brother-usa.com