Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Cream
Average customer rating
4.6
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
19
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
1
100%of customers recommend this product.
(
11 out of
11)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Cream
Customer Rating
3
Bring back the SD card slot and headphone jack!!!
on February 20, 2023
Posted by: formerappleuser
from Manhattan Beach, CA
Expertise:Expert
I would give 5 stars if it had an SD card slot and headphone jack (even an IR blaster). Why would Samsung remove cool features that no iPhones will ever, ever have -- these are permanent advantages. Also stop mocking, then copying everything Apple does because their design decisions are terrible (i.e. keep the physical SIM card slot).
Features
4
Performance
5
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, February 23, 2023
Hi Formerappleuser... We appreciate you taking the time to review the Samsung Galaxy S23 Ultra. Your thoughts are valuable as we continue to innovate and improve on the design and functionality of our products. The Samsung Galaxy S23 Ultra is available in 512GB and 1TB (unlocked). Your device is compatible with a USB-C Headphone Jack adapter, which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. Type-C Headphones also pair perfectly! I’ve attached links below for them, as well as Samsung Support. Please feel free to reach out if you need any assistance. Thank you for being a valued customer. -Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
smsng.us/Samsung-Support
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Basically the same, but still great
on February 20, 2023
Posted by: DMH2424
Expertise:Intermediate
These are meant to review the phone, not complain about trade values. The phone is basically the S22 Ultra with a few extra things. Is it that much better? NOPE. Is there a better phone on the market? NOPE.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on February 20, 2023
Posted by: enro
from Seattle, WA
Expertise:Expert
Everything I wished for and more, this phone has lots of features just like the s22 in build quality but with a better camera and I'm not sure why but the battery is so much better, it takes about one and a half day for me to uncharge, it may have something to do with the new display. Overall a great experience so far.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Bethany, Social Commerce, February 22, 2023
Hi Enro... Thank you for your feedback on the Samsung Galaxy S23 Ultra. Your input is valuable as we continue to bring our consumers the best in product design and functionality. We are thrilled your wishes came true with your new device! I've attached some videos from Samsung's YouTube channel that demonstrate how to use some of the great features of your camera. If you need any assistance, please don't hesitate to reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
smsng.us/Samsung-Support
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
annoyed
on May 7, 2023
Posted by: annoyed
I bought this a month ago and very very unhappy because I keep getting annoying messages saying my phone called to upgrade. Why are y'all so dumb not to know that my phone does not call yall to upgrade. I never programmed it to do that.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 9, 2023
Hi there, we appreciate you taking time to provide your feedback to us about your Samsung Galaxy S23 Ultra. We understand how frustrating it can be when your device does not function as set or intended. We would be more than happy to help you resolve this difficulty. Without knowing what exactly you are referencing, if the device is making calls, or if you are receiving spam calls, we would recommend initially reaching out to your service provider to see if they are able to find a resolution. We have also provided a link to the Samsung Support Team for further troubleshooting assistance. They can work with you one on one to discover the potential source of this difficulty. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
The Jury is Still Out
on February 20, 2023
Posted by: MonaLesa
I’ve used the Note series for at least the past 10 years, and settled for the s23 ultra as Samsung has not released a new Note. Have only had this new one for about a week, and I absolutely do NOT like the control buttons on the right side of the phone. I am accustomed to turning the phone off, as well as adjusting the volume with my left thumb as I’m right handed and pick the phone up with my left hand. As to the functions, it’s too early to review.
Response from Samsung USBy Bethany, Social Commerce, February 23, 2023
Hi MonaLesa... Thank you for your review of the Samsung Galaxy S23 Ultra. We appreciate your feedback as we continue to bring our consumers the best in product and functionality. I've attached some videos from our YouTube channel that demonstrate how to use some of the amazing features of your new camera. Also below is Samsung Support, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
smsng.us/Samsung-Support
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s22
on March 9, 2023
Posted by: Jonsconspi
So necesito Phone end smart i like it everything abaut triste phone
Written by a customer while visiting Samsung US
Customer Rating
5
My new S23 Ultra
on March 29, 2023
Posted by: Camaro Guy
from Seattle, Washington
Just got it today, it is a really nice phone and the features are amazing, especially the s-pen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
s23 wow
on April 15, 2023
Posted by: jmadridejos
from florida
Expertise:Beginner
i bought this last week and suprisingly it has so many great features
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US