Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(29,012 Reviews)
Rating breakdown 29,012 reviews
5 Stars
24,860
4 Stars
3,245
3 Stars
563
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
The features are ok
on August 17, 2026
Posted by: DeeDee
[This review was collected as part of a promotion.] Overall phone is overhyped it gets to hot and battery life doesn't last. I wish id of kept my 24 ultra
Value
3
Response from Samsung USBy R&R Team, August 19, 2026
Hello DeeDee, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important the prolonged usage of your device, while being comfortable in your hand is to you every day. We have shared links to troubleshooting guides to help you with the temperature and battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 17, 2026
Posted by: Heathen16804
[This review was collected as part of a promotion.] I choose Samsung over any other phone brand any day of the week. Before my s25 ultra I had a z fold 6 and ive loved both of them. The s25 ultra I can use the keyboard easier cause its buttons are bigger though and I plan on getting the 26 ultra when I upgrade phones again
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Powerful Device for Work and Everyday Life
on August 17, 2026
Posted by: Wro504
[This review was collected as part of a promotion.] I chose Samsung because I wanted a device that could keep up with both my busy schedule and everyday life. I use my Samsung device for work, school, streaming movies and videos, staying connected with family and friends, navigation, and managing important tasks throughout the day.
One of the things I appreciate most is how easy it is to multitask. I can switch between apps, research information, check emails, watch videos, and take care of schoolwork without feeling limited. The display is clear and vibrant, the performance is smooth, and the features continue to make the device more useful the more I use it.
I also enjoy how well Samsung devices work together. Being able to stay connected across my devices makes it easier to organize my day and stay productive whether I'm working, studying, traveling, or relaxing.
Overall, I chose Samsung because I wanted a combination of performance, useful features, and flexibility. My device has become something I rely on every day, and I continue to discover new features that make the experience even better.
One of the things I appreciate most is how easy it is to multitask. I can switch between apps, research information, check emails, watch videos, and take care of schoolwork without feeling limited. The display is clear and vibrant, the performance is smooth, and the features continue to make the device more useful the more I use it.
I also enjoy how well Samsung devices work together. Being able to stay connected across my devices makes it easier to organize my day and stay productive whether I'm working, studying, traveling, or relaxing.
Overall, I chose Samsung because I wanted a combination of performance, useful features, and flexibility. My device has become something I rely on every day, and I continue to discover new features that make the experience even better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Changing port
on August 17, 2026
Posted by: Sam2007
[This review was collected as part of a promotion.] I chose this device because I thought the bill would be cheaper instead I was over charged from the beginning. I like the device just not the price of the service. I believe that full transparency is needed to run a successful business. Over a short period of time I have had this phone, it's giving me problems. I can't plug in a charging cord without having it in a certain position for the phone to recept the charge. I am paying a pretty penny for this device and want what I am paying for.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Galaxy s25 Ultra
on August 17, 2026
Posted by: LoveFaithLife
[This review was collected as part of a promotion.] Love this phone Samsung Galaxy s25 Ultra so fast sleep send smooth I choose this phone because it's smart fast and beautiful lovely and has armor of neat features in still find something new everyday☺️
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is out of this world!
on August 16, 2026
Posted by: Detroitwild
[This review was collected as part of a promotion.] This is by far my favorite ultra yet. I have had 20 ultra and new one every year till the S25 Utlta. It's unmatched in every way however my personal favorite is the camera. People ask me what did I use every time I show a picture or video clip. It's the best
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Small Improvements Matter
on August 16, 2026
Posted by: PapaBones69
[This review was collected as part of a promotion.] I decided to upgrade from the S22 to the S25 Ultra and it has been great. The screen looks cleaner and things move efficiently. The longer battery life is much appreciated.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Such an amazing camera
on August 16, 2026
Posted by: Mynight
[This review was collected as part of a promotion.] I chose the S25 ultra for all of its features. I really love the zoom on the camera my old phone could not zoom on the moon the way this does truly amazing
Value
5
Written by a customer while visiting Samsung US