Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,136 Reviews)
Rating breakdown 20,136 reviews
5 Stars
17,279
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,102 out of
1,277)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
S twenty five ultra
on September 18, 2025
Posted by: leachco
[This review was collected as part of a promotion.] Seems to be about the same as the s twenty two ultra, just more storage and the screen is exactly the same size.Maybe a better camera, but not really
Value
3
Response from Samsung USBy R&R Team, September 19, 2025
Hello Leachco, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know upgrading to a new device can come with a bit of a learning curve as you discover the ways the software has been enhanced and updated. We have provided a link to the manual for your device to help you with your discovery of all of the amazing enhancements including Galaxy AI. We have also shared a link to the Samsung Support Team to offer additional assistance if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone to purchase
on September 18, 2025
Posted by: Tayri15
[This review was collected as part of a promotion.] Its great phone , easy to use with AI ,just hit the botton and you get the answer without second, fast , secure, smart phone.
I do like it a lot
I do like it a lot
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on September 19, 2025
Posted by: Heatmaster
[This review was collected as part of a promotion.] I love how the phone has such a long battery life. It is amazing how fast it runs and i love how even with constant use the battery life persists for the whole day. I also love the s pen it makes me think of using a ds in a way so it's very nostalgic for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Speed and battery not the best
on September 19, 2025
Posted by: Redman30
[This review was collected as part of a promotion.] As mentioned in the title, the speed and battery of the phone is not the best. Fast battery drain and the cost of the phone could've been better. Especially with removing some features like removing bt from the pen and next year charging for Ai features
Value
1
Response from Samsung USBy R&R Team, September 19, 2025
Hi there Redman30, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when you have a new device that is not operating as expected or intended. We have provided links to resources to help you maximize the speed and battery life of your device at your convenience. We have also provided a link to an article to help you discover the way the usage and features of your S Pen have been redesigned and integrate them in to your usage. Lastly, we have provided a link to the Samsung Support Team if your experiences continue with your phone, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Impressive smart phone
on September 19, 2025
Posted by: MORENO
[This review was collected as part of a promotion.] I love the Galaxy AI which I take max advantage of it, The camera is one of my favorites tools for my personal use and job related work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 19, 2025
Posted by: ULTRA6SAM
[This review was collected as part of a promotion.] I use it daily to watch videos, listen to music, and use social media. I really like its camera quality and that it has many features that can help me in my daily life.
Galaxia IA is very interesting.
Galaxia IA is very interesting.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Gate of innovation
on September 20, 2025
Posted by: SunVoid
[This review was collected as part of a promotion.] This phone is big. I mean really big. At first, I thought maybe I bought a small tablet by mistake. It feels solid in the hand though, not cheap. I like that it looks like something built to last.
I have dropped it a few times now 🤦♂️ and not a single scratch.
I have dropped it a few times now 🤦♂️ and not a single scratch.
The Galaxy S25 Ultra is smooth, shiny, lots of features, maybe even more than I need. But I can’t deny it makes life easier in some ways, especially with the AI, smart replies. Love the AI features on the Gallery app, (object remove and sticker maker)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S25 Ultra is max. Get it?I
on September 20, 2025
Posted by: Note9S25UltraLover
[This review was collected as part of a promotion.] I love my S25 Ultra after switching from my Note9. It is versatile work tool but feels personal. It is powerful yet it allows for close personalization. I just updated to OneUI8 A16 and myS25U got even faster and more intuitive. I will not buy a device without the stylus.
I do miss my Note9's MST+NFC, Iris scan biometrics and SD card slot. Mostly Iris scan because I could unlock my phone in winter while wearing gloves, glasses and coat hood. At night, even in the dark.
I prefer Google Assistant to Gemini AI for now. Assistant is clinical and precise but could use continuous conversation. Oh well! Take that, Google.
My S25 Ultra is my Swiss Army knife and it completes me.
Value
5
Written by a customer while visiting Samsung US