Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(29,011 Reviews)
Rating breakdown 29,011 reviews
5 Stars
24,859
4 Stars
3,245
3 Stars
563
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
The Most Complete Phone I’ve Ever Used
on August 17, 2026
Posted by: RespectfullyUnhinged
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is one of those rare phones that actually feels like a meaningful upgrade instead of just another yearly refresh. Everything about it feels refined, fast, and incredibly polished. The display is absolutely stunning, with sharp detail, smooth scrolling, excellent brightness, and colors that make everything from videos to photos look fantastic.
Performance has been flawless. Apps open instantly, multitasking is effortless, and even heavy use never seems to slow it down. The camera system is probably what impresses me most. Photos come out crisp, detailed, and natural, low-light shots are excellent, and the zoom is genuinely useful instead of feeling like a gimmick. Having this much camera capability in your pocket makes it hard to reach for anything else.
Battery life easily gets me through a full day, and features like the S Pen, huge display, premium build, and Samsung’s customization make the phone feel incredibly complete.
The S25 Ultra doesn’t just do one or two things well. It feels exceptional at almost everything I use a phone for. After getting used to it, most other phones simply feel like they’re missing something.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
First Flagship Phone
on August 17, 2026
Posted by: Aswathama
[This review was collected as part of a promotion.] I chose to buy this flagship phone as the first Flagship phone of my life. I've been a longterm Samsung fan because of the great innovations and boundaries they push.
I'm really happy with my purchase last year. Hopefully Samsung will bring new innovations and technologies to s-series phones.
I'm really happy with my purchase last year. Hopefully Samsung will bring new innovations and technologies to s-series phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Yorai Dragon
on August 17, 2026
Posted by: YoraiDragon
[This review was collected as part of a promotion.] Phone has been great! From performance with high spec mobile games. To the camera quality and zoom features. Vibrant colors that capture the true essence of nature. Navigational speed that doesn't stutter one bit. I upgraded from a Samsung S22 Ultra and love this phone even better~
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works good
on August 17, 2026
Posted by: Clong0712
[This review was collected as part of a promotion.] Very little buffer good side and water resistant. I've had these phones since they came out. Samsung makes the best phone available.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S model phone.
on August 17, 2026
Posted by: SarahXCaitlyn
[This review was collected as part of a promotion.] This was my first S model phone. Before I had decided to purchase this model. I had a samsung note 10ultra+ for way longer than what most people have cellphones for. All because every phone that came out. Just didnt have the features or capabilities I wanted at the time. But, I choose to get this one not only because I kept hearing GREAT reviews about them. But, also because I'm a huge advocate for having a "S PEN" that would be able to be stored conveniently inside of the phone. The S models have been what I need and want my cellphone to be capable of doing plus WAY MORE. I think the S model has come so far in my opinion as well. It takes fantastic photos and videos. It has great editing tools. That make whatever im editing come out just ask I envisioned it to. All the little features of the phone are pretty thoughtful. I'm past due for a new upgrade phone. And can not wait to see what the next phone I choose to get is capable of!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable, easy to use, battery lasts long
on August 17, 2026
Posted by: ChocoHolic
[This review was collected as part of a promotion.] I use my Samsung phone for streaming music and videos. The camera is fantastic as well. Also, the sound is superb.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Upgrade from S10+.Kinda regret it.
on August 17, 2026
Posted by: BigLaw20878
[This review was collected as part of a promotion.] To be honest, I chose the S25 Ultra because I had to upgrade my S10+. I chose this phone mainly because of the camera, the stylus and the fact that it came with several years worth of updates. Out of the box I immediately started noticing issues, especially with the software. The AI features are very helpful and I'm learning a little more as I use it. Unfortunately, this phone doesn't have an SD card slot, but, I knew that going in. Because of the issues I've faced with this device, I may be going with a competitor the next time I'm in the market for a new device. Again, I chose this phone as an upgrade to my old phone, but now, I think my old phone is better in certain areas.
Value
3
Response from Samsung USBy R&R Team, August 19, 2026
Hey BigLaw20878, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand upgrading to a new device can come with a learning curve that can cause frustration as you adjust to the differences from your previous device to your new one. We have provided a link to the complete manual to assist you with the discovery and alignment of your device. We have also provided a link to the Samsung Support Team to assist you further if you have questions about storage expansion, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best of the best 👌
on August 17, 2026
Posted by: Carobles
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra 'cause it feels great in my hands – super light, compact, and comfy. Plus, it's a powerhouse when it comes to performance. And I trust Samsung for quality and timely updates. Best phones ever.
Value
5
Written by a customer while visiting Samsung US