Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(26,972 Reviews)
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
This phone is very unique
on June 29, 2026
Posted by: Love25ultra
[This review was collected as part of a promotion.] The samsung galaxy ultra 25is best phone the camera features is amazing I tested the moon theory and its absolutely work perfect Ai awesome I can't wait to I get the samsung galaxy ultra 26 I know it be the the most amazing phone out here
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Camera is not the best with ok software skin
on June 29, 2026
Posted by: Lovelandh8tethesung
[This review was collected as part of a promotion.] I've been having issues with the camera. It's been flickering when I zoom out on both camera and video no matter the app. The software freezes sometimes. Also to have such a so called good camera, the zoom in on pics aren't the best.
Value
2
Response from Samsung USBy R&R Team, July 2, 2026
Hello there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when your device is not meeting your expectations in functionality, and we would love to assist you. We have provided links to articles to help you with the camera features and occasional freezing you mention experiencing. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use and great pictures
on June 29, 2026
Posted by: SilkySmooth
[This review was collected as part of a promotion.] I love to stream movies,it makes traveling so smooth.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
GREAT PHONE
on June 29, 2026
Posted by: JJ2490
[This review was collected as part of a promotion.] I love this phone.
It's huge for viewing social media taking pictures and doing tasks with the pen. the AI is incredible for looking up tasks and taking pictures of different items. The pen needs a camera click button like the previous model.
It's huge for viewing social media taking pictures and doing tasks with the pen. the AI is incredible for looking up tasks and taking pictures of different items. The pen needs a camera click button like the previous model.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is the greatest phone I've ever owned.
on June 29, 2026
Posted by: Highkage314
[This review was collected as part of a promotion.] I use my Galaxy S25 Ultra for more than texting and calls. I game on it, watch movies, and use the Galaxy AI to make everyday tasks so much easier. I can basically work my phone without even touching it. Plus, the different screen modes really bring out crisp and sharp images when I change it.
The phone is sleek and light, but still big enough to fit in my hands; I hate small phones. The stylus pen is a great addition as well, it reminds me of the Galaxy Notes.
The phone is sleek and light, but still big enough to fit in my hands; I hate small phones. The stylus pen is a great addition as well, it reminds me of the Galaxy Notes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
There phone I needed!
on June 29, 2026
Posted by: StarscreamVsYou
[This review was collected as part of a promotion.] Soooo my S25 Galaxy Ultra is pretty dope. The Ai I've used mostly for questions and the responses are precise and accurate as it should be. But I highly recommend this for for needed tools and some Ai uses.. but mostly for the rest of the features tis a dope phone yo.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing
on June 29, 2026
Posted by: Blue20
[This review was collected as part of a promotion.] The galaxy IA is super cool
I'm used for my photos and videos
I recommend 100%
I'm used for my photos and videos
I recommend 100%
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera/battery in a league of its own
on June 29, 2026
Posted by: Harley
[This review was collected as part of a promotion.] Battery life is very good out of the box even better after daily use from the adaptive battery features the camera is in a league of its own paired with the galaxy Ai features this phone has outclassed all other devices I've used. The photo editing features are handy in almost any setting. 10/10
Value
5
Written by a customer while visiting Samsung US