Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(29,011 Reviews)
Rating breakdown 29,011 reviews
5 Stars
24,859
4 Stars
3,245
3 Stars
563
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
I chose the phone because of the cameras.
on August 17, 2026
Posted by: Taybaby
[This review was collected as part of a promotion.] I chose the phone due to the cameras. Absolutely love the phone and cameras. No issues at all!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love this phone!!
on August 17, 2026
Posted by: Shelbi
[This review was collected as part of a promotion.] I love the phones with a stylus, I love that I can personalize this phone to my favorite colors. I can't wait to get a more up to date phone. This is by far my favorite line of phones!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25 ultra
on August 17, 2026
Posted by: TCcarp
[This review was collected as part of a promotion.] I chose this phone cause of the great experiences I have had with all my past Samsung phones. The s25 ultra was the best one so far. Easy to operate, beautiful style, and the amazing camera. This phone has it all right in your hand. I will only buy this brand. Have never had any issues at all with Samsung phones. Love your products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!
on August 17, 2026
Posted by: Preciousme
[This review was collected as part of a promotion.] I chose this device because my other phone broke! I absolutely love it! It does everything I need it to do!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's been ok
on August 17, 2026
Posted by: Lov342
[This review was collected as part of a promotion.] I chose this phone for the camera and my camera is not good at all. It focuses in and out all of the time and I can't use it.
Value
3
Response from Samsung USBy R&R Team, August 19, 2026
Hello Lov342, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We understand how disappointing it is when your device is not meeting your expectations, and we would love to assist you. We have provided a link to an article to help you with the blurry photos you mention experiencing with your device. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing
on August 17, 2026
Posted by: Love2sho
[This review was collected as part of a promotion.] This device is amazing. Gaming and screaming experience it's wonderful as well. With a very wide display.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 17, 2026
Posted by: Jsgs87
[This review was collected as part of a promotion.] I chose samsung s25 ultra because it has high performance and camera for daily use. Love everything about it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 ultra
on August 17, 2026
Posted by: Pattzs
[This review was collected as part of a promotion.] I chose the S25 ultra, because it is the phone I currently use, I love the phone, and all the features it comes with, the only thing I wish was done differently was for the spen to still contain Bluetooth features, for example like taking photo using the pen, also have an upgrade in battery and front camera which hasn't been done it quite a long time.
Value
5
Written by a customer while visiting Samsung US