Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(26,972 Reviews)
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Amazing pixels and tools
on June 29, 2026
Posted by: Maikyldk13
[This review was collected as part of a promotion.] I relly enjoy how the canera pixels quality are amazing, how the pictures looks so smooth and detailed even for the human sight, i also like how can i see movies on a good quality better than the previous version of it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone
on June 29, 2026
Posted by: Alex123
[This review was collected as part of a promotion.] I use my phone for work and play. Seamless integration with the gig apps I use. Fast efficient aka battery life and just easy to use. Great product thanks samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not what i expected
on June 29, 2026
Posted by: Jclobita
[This review was collected as part of a promotion.] Pen broke the first week. The pho e plays music and videos when it wants and when i tried to trade it out they wanted to send me a refurbished one without a pen. At this time i cant even take the pen out. I used to take pictures with the pen and this one didnt even had that option no more. I dont like this phone. I was better with my note20 bring back the note.
Value
2
Response from Samsung USBy R&R Team, July 2, 2026
Hi there Jclobita, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your new device is not meeting your expectations. We have provided links to the complete manual to help you with the hand gestures and voice commands you can use with your camera shutter, and to the Samsung Support Team to assist you with a replacement S Pen if that is going to help you resolve this experience. We have also provided a link to an article to help you remove the S Pen from your device if that is your current experience. We appreciate you being a Samsung customer. -Elizabeth
S Pen stuck inside Galaxy phone
https://www.samsung.com/us/support/troubleshooting/TSG01221723/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
S Pen stuck inside Galaxy phone
https://www.samsung.com/us/support/troubleshooting/TSG01221723/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s25 Ultra is a great cell phone!
on June 29, 2026
Posted by: Galaxygirl
[This review was collected as part of a promotion.] the Galaxy s25 Ultra is a great cell phone it's strong, smart and durable with great features like camera updates and AI capability.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall a great phone highly recommended
on June 29, 2026
Posted by: Nathan
[This review was collected as part of a promotion.] The galaxy ai is super useful and the S pen is one of my favorite parts of the phone and it runs super good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone overall
on June 29, 2026
Posted by: Pippa1
[This review was collected as part of a promotion.] Easy to use but screen is easy to Crack at corners. Galaxy AI is great for giving overviews thay keep you from going down the rabbit hole.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has exceeded my expectations!
on June 29, 2026
Posted by: NinjaMedic
[This review was collected as part of a promotion.] The AI on my phone is amazing and I could not be more pleased. It has super fast response time and transitions from one app to the next without any hesitation or lag. The photos that I am able to take are top notch! I love my Samsung 25 ultra and Galaxy AI!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lots of features that I use everyday
on June 29, 2026
Posted by: Turin22
[This review was collected as part of a promotion.] Definitely a phone that has upgrading my life how easy it is to handle and the customization is excellent with wickets all the way to AI Galaxy one of my favorite versions of an Ultra Plus the camera I get so many compliments of frame rates and zooming capacities not mentioning the battery lasting a lot even during heavy use looking forward to new updates in the future
Value
5
Written by a customer while visiting Samsung US