Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(30,444 Reviews)
Rating breakdown 30,444 reviews
5 Stars
26,063
4 Stars
3,438
3 Stars
589
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
4
S25 ultra
on September 28, 2026
Posted by: Robert
[This review was collected as part of a promotion.] Have the S25 ultra and wish it had a microSD card slot. I choose that you include in your future releases.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Two Years In: Still One of the Best Phones I had
on September 28, 2026
Posted by: TwoYearsInS25Ultra
[This review was collected as part of a promotion.] After using the Galaxy S25 Ultra for almost 2 years now, I can say it's held up as one of the best phones I've owned. The build quality still feels premium, the titanium frame hasn't shown any real wear, and it still feels solid despite daily use.
The camera is where this phone really shines. Photos come out sharp, colors are natural without looking oversaturated, and low-light performance is impressive for a phone camera. This is probaly why nu friends are always asking me to use my phone for group photos. The zoom range has also been genuinely useful for travel and everyday moments I'd have missed otherwise.
Performance-wise, the phone has stayed fast and responsive. No noticeable slowdown, multitasking is smooth, and battery life has remained solid even after 20+ months of
regular charging cycles. The display is still vibrant and crisp, great for streaming, browsing, and gaming.
The one issue I've run into: sometimes when adjusting focus distance, you can hear the camera lenses shifting and making a mechanical sound while they adjust. It doesn't affect the photo quality and it's not a dealbreaker at all, just a small quirk I've noticed with extended use.
Overall, this phone has more than earned its keep. The camera, performance, and build quality make it easy to recommend, and the lens sound is a minor footnote compared to everything it does well. Highly recommend of anyone considering the S25 Ultra.
The camera is where this phone really shines. Photos come out sharp, colors are natural without looking oversaturated, and low-light performance is impressive for a phone camera. This is probaly why nu friends are always asking me to use my phone for group photos. The zoom range has also been genuinely useful for travel and everyday moments I'd have missed otherwise.
Performance-wise, the phone has stayed fast and responsive. No noticeable slowdown, multitasking is smooth, and battery life has remained solid even after 20+ months of
regular charging cycles. The display is still vibrant and crisp, great for streaming, browsing, and gaming.
The one issue I've run into: sometimes when adjusting focus distance, you can hear the camera lenses shifting and making a mechanical sound while they adjust. It doesn't affect the photo quality and it's not a dealbreaker at all, just a small quirk I've noticed with extended use.
Overall, this phone has more than earned its keep. The camera, performance, and build quality make it easy to recommend, and the lens sound is a minor footnote compared to everything it does well. Highly recommend of anyone considering the S25 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I enjoy my phone
on September 28, 2026
Posted by: LoveGalaxyS25
[This review was collected as part of a promotion.] I chose my Galaxy S25 Ultra cause it has excelent features. It's the perfect phone for me. I have so much storage to save all the pictures I take.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My wonderful S25 Ultra
on September 28, 2026
Posted by: Tman007
[This review was collected as part of a promotion.] I chose to upgrade from my Samsung Note Ultra to my S25 Ultra and am very pleased. It seems like I'm learning cool new tricks all the time. Great fun to use daily.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Galaxy S25 Ultra has awesome features!
on September 28, 2026
Posted by: GalaxyForMe
[This review was collected as part of a promotion.] I chose my Galaxy 25 Ultra because I don't think I could survive these days without it! Lol everything.\n From the awesome options with my camera to the ease in adjusting things in the settings my galaxy phone is number one , as far as i'm concerned. I will definitely continue to upgrade as new versions come out! I use my phone for everything for scheduling , whether it's pertaining to me or my kids. Creating awesome memories with videos and photos. I love my s pen of course! It's just an overall great device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the size and function with yhe pen
on September 28, 2026
Posted by: S7toS25Ultra
[This review was collected as part of a promotion.] I love my camera set and s-pen. I am slightly disappointed by the removal of some software features, but overall wouldn't have a different phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
reduced functionality
on September 28, 2026
Posted by: Disappointed
Expertise:Intermediate
The camera is great and the phone is a good phone but I shall never buy another S ultra. I gave my wife my 24 and that was a mistake. one of the main functions that I kept buying this was the S pen. it now sucks! it is no more than a stylist; I can buy that for just about any phone. When they removed the blue tooth, they made the stylist over all worthless for me. One of the mane functions that I kept was the ability to take pictures. They say use the palm function, if I get over 6 foot away the phone does not recognize anything. When I get ready to update i have many choices to look at, with the same functions. I have bought my last S Ultra
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
2
Response from Samsung USBy R&R Team, September 30, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. If you have a Galaxy Watch you can also use this device as a remote camera shutter for your phone. We have provided a link to the Samsung Support Team for your convenience if you have any questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Handheld Computer!
on September 28, 2026
Posted by: Sunshyn33
[This review was collected as part of a promotion.] I chose my Samsung phone for all of the customization features it offers. I won't even try another phone because I hear from friends who have the red fruit phone, that they can't do half of the things I can. I have confidence that it S25 Ultra can handle shopping to complex work issues.
I would absolutely recommend a Galaxy phone to anyone.
Value
5
Written by a customer while visiting Samsung US