Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,229 Reviews)
Rating breakdown 23,229 reviews
5 Stars
19,923
4 Stars
2,549
3 Stars
449
2 Stars
140
1 Star
168
86%of customers recommend this product.
(
1,128 out of
1,311)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Posted by: CRamsey
from Pennsylvania
Expertise:Expert
Verified Purchase:Yes
Shop app made everything quick and simple. This is usually my preferred method of upgrade unless I'm in a time crunch for something.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I enjoy this phone for the most part.
on March 30, 2026
Posted by: Galaxylover11
[This review was collected as part of a promotion.] I use my phone mainly for video games, texting, youtube, and work. For the most part the phone is exceptional! Other then the battery life. I've had this phone a little over 2 years and since I first unboxed it, the battery has lasted maybe half a day using it.
Galaxy AI has been interesting. Some things they aren't allowed to discuss as per policy of Samsung. Other than that its great for school, work, daily life
Value
3
Response from Samsung USBy R&R Team, April 3, 2026
Hey Galaxylover11, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage and capabilities of your device. We have provided links to articles to help you maximize the battery life of your device. We have also shared a link to the complete manual for your device to help you with the additional features of your device like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 20, 2026
Posted by: Cat5721
[This review was collected as part of a promotion.] This phone does it all. I have yet to find a Samsung phone that disappointed. The ease and use of the phone is by far the best. Also the incorporation of AI into Gemini has helped me find files and answers to questions more in depth than asking Google. Picture quality: best I've seen. Brag about it all the time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Mini Assistant for Parents.
on April 20, 2026
Posted by: 4422TM
[This review was collected as part of a promotion.] New to the Samsung family and now its my #1 phone recommendation. My intentions at first behind getting the samsung s25 ultra was because of how great the camera quality is. In addition, i love how I can charge other devices from my phone, battery life feels unlimited my phone can go all day long without charging, I didnt know how useful the stylus pen would be, but as a mother my daughter loves drawing so its the perfect help feature for kids when you need them to be still or to quiet down in public places. The AI feature is fit to my brain when I have brain fog or sluggish thinking Gemini is well put together for pretty much everything and anything you need help with.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is very nice phone looks are excellant me
on February 8, 2025
Posted by: Child of the Comos
Very versatile for many a pplications. And durable. Including many features.
Written by a customer while visiting Samsung US
Customer Rating
4
All Around
on February 9, 2025
Posted by: Lilmatt6298
I have recently purchased the S25 Ultra and I will absolutely send business there way once again a fantastic phone...
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone.
on February 9, 2025
Posted by: Xxxxx
So far, so good. Like my phone very much. The AI feature helps a lot when searching for various data
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Great product love it
on February 16, 2025
Posted by: Abraham
[This review was collected as part of a promotion.] Love it great product and material made in titanium is amazing
Value
5
Written by a customer while visiting Samsung US