Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(26,248 Reviews)
Rating breakdown 26,248 reviews
5 Stars
22,510
4 Stars
2,905
3 Stars
505
2 Stars
151
1 Star
177
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Sleek with a Superior Camera
on June 10, 2026
Posted by: NikitaNavy
[This review was collected as part of a promotion.] Samsung is my brand of choice when shopping for a new phone. Specifically the Ultra as a mother. The camera is my favorite feature and why I keep coming back. My Mother-in-Law always compliments the quality of the pictures I send.
Otherwise the phone works quickly for photo editing using Galaxy AI functions, social media, and basic device functions.
It feels much thinner in comparison to my S23 Ultra. I'd highly recommend this device to anyone!
Otherwise the phone works quickly for photo editing using Galaxy AI functions, social media, and basic device functions.
It feels much thinner in comparison to my S23 Ultra. I'd highly recommend this device to anyone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features. Easy to navigate
on June 10, 2026
Posted by: Biggsexy35
[This review was collected as part of a promotion.] Galaxy AI has given me so much help. Love getting updates.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra is a phone that truly delivers!
on June 10, 2026
Posted by: S25isthebest
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy S25 Ultra for a while now, and I honestly love it. The screen is gorgeous, and everything feels incredibly smooth and fast. The camera takes amazing photos, especially when zooming in or shooting at night. The battery easily gets me through a busy day without worrying about charging. I also find myself using the S Pen more than I expected for quick notes and reminders. Overall, it's a fantastic phone that makes everyday tasks feel effortless
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Constantly glitching
on June 10, 2026
Posted by: Jmc217
[This review was collected as part of a promotion.] This is the worst phone I have ever owned. I have had nothing but issues with this device since I got it. Its constantly stating I dont have service or my old phone comes up as registered phone instead of current phone. I have reached out to my carrier many times about this device and still having issues. Smh I do not recommend this model at all.
Value
1
Response from Samsung USBy R&R Team, June 11, 2026
Hi there Jmc217, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how valuable the uninterrupted usage of your device is to you, and how important your phone calls are to you. We have provided links to a few articles to help you troubleshoot the connection to your carrier at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love how versatile this device is!
on June 10, 2026
Posted by: LionFlower
[This review was collected as part of a promotion.] I love the stylus, it comes in handy when I want to take a group photo, but be involved!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clean built phone with sturdy frame
on June 10, 2026
Posted by: RidiculousDom
[This review was collected as part of a promotion.] Ive used this phone for almost a year now and it has held up great and the video quality is amazing. I wish it had the 2d scan feature that my s20 had for doing 3d modeling but other than that its the best phone I've had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone for Work and Everyday Life
on June 10, 2026
Posted by: BusyMomTech
[This review was collected as part of a promotion.] I have been very impressed with the Galaxy S25 Ultra. The battery life easily gets me through a full day, and the display is bright, clear, and responsive. I use my phone for work, email, video calls, streaming, social media, photography, and managing my daily schedule.
One of my favorite features is Galaxy AI. It helps improve productivity and makes everyday tasks faster and easier. The camera quality is outstanding, and the photos are sharp and detailed in a variety of lighting conditions. The performance is smooth, apps open quickly, and multitasking is effortless.
The S Pen is also a great addition for taking notes and staying organized. Overall, this device combines powerful performance, excellent battery life, advanced camera features, and useful AI tools in one package. I would highly recommend it to anyone looking for a premium smartphone.
One of my favorite features is Galaxy AI. It helps improve productivity and makes everyday tasks faster and easier. The camera quality is outstanding, and the photos are sharp and detailed in a variety of lighting conditions. The performance is smooth, apps open quickly, and multitasking is effortless.
The S Pen is also a great addition for taking notes and staying organized. Overall, this device combines powerful performance, excellent battery life, advanced camera features, and useful AI tools in one package. I would highly recommend it to anyone looking for a premium smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent Hardware, Software Needs Refinement
on June 10, 2026
Posted by: PeteH07
[This review was collected as part of a promotion.] I've been using the Galaxy S25 Ultra for both personal and business purposes, and overall it has been a very solid device. The hardware is excellent, the display is beautiful, performance is fast and responsive, and the camera system consistently delivers great results. It handles multitasking well and has been reliable for work, communication, media, and productivity.
Galaxy AI has been a convenient addition in certain situations, particularly for small productivity tasks and quick assistance. While it's useful, I haven't personally found it to be a standout feature that dramatically changes how I use the phone day to day.
The biggest drawback for me has been the software experience. It's not bad by any means, but some updates seem to introduce new issues. Most notably, battery life has become significantly worse after a recent spring update. Prior to the update, battery optimization was much better. Now, even with low to moderate use, the phone often struggles to last a full day, which has been disappointing for a flagship device.
Despite that issue, the Galaxy S25 Ultra remains one of the best phones I've owned. The combination of premium hardware, strong performance, and useful features makes for an almost complete experience. If Samsung can improve battery optimization through future updates, it would be very close to an ideal smartphone.
Value
4
Written by a customer while visiting Samsung US