Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(28,316 Reviews)
Rating breakdown 28,316 reviews
5 Stars
24,284
4 Stars
3,147
3 Stars
543
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Best Phone Ever
on February 18, 2025
Posted by: Binky774
[This review was collected as part of a promotion.] The Samsung S25 impresses with its innovative approach to user experience and performance. One of the standout features is its ability to facilitate seamless actions across features, allowing users to switch between tasks and applications effortlessly. This fluidity enhances productivity, making the device feel intuitive and responsive.
In the realm of communication and media, the S25 includes the impressive "audio eraser" technology, which effectively minimizes background noise during calls and recordings. This feature is a game-changer for anyone who needs clear audio in bustling environments, ensuring that conversations and content are crisp and understandable.
Design-wise, the device has been streamlined, with a focus on usability that is now brief yet powerful. The S25 combines sleek aesthetics with a compact form factor, making it a pleasure to handle while remaining highly functional.
Overall, the Samsung S25 delivers on its promises, making it a worthy addition to the flagship lineup. The combination of seamless feature interactions, advanced audio capabilities, and a refined design makes it a strong contender in today’s smartphone market.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better than you think
on February 18, 2025
Posted by: Davetheman
[This review was collected as part of a promotion.] So this phone has had a lot of bad talk about it because of the blue tooth feature being removed from the pen honestly..... This phone rocks the battery is great the camera is amazing and the software is by far the best right now I understand the Bluetooth with the spen is a loss but this powerhouse make up for it everywhere else
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice build quality
on February 18, 2025
Posted by: Gilbert
[This review was collected as part of a promotion.] I really like the screen being flat instead of curved and back not being glass. The only thing that's annoying is the cameras sticking out so much. It won't lay flat on a table because of the big cameras on the back.
Value
4
Response from Samsung USBy R&R Team, February 19, 2025
Hello Gilbert, thank you for sharing your experience with your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the features and capabilities of your new phone. We recommend protective cases on all devices to help ensure protection from any accidental bumps and drops. This may offer you more comfort when placing your phone on a desk and that it will not feel as unbalanced. We appreciate you being a Samsung customer, and hope you'll reach out to us again with questions or additional feedback. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The phone is fantastic and does what is expected.
on February 18, 2025
Posted by: Alexus
[This review was collected as part of a promotion.] The phone is great and I am pleased with the battery performance. My old s22 drained the battery very quickly, therefore the upgrade. The biggest downside of the new phone is NO BLUETOOTH ON THE S PEN.
PLEASE BRING IT BACK 🙏
PLEASE BRING IT BACK 🙏
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Versatile and powerful.
on February 18, 2025
Posted by: Kedorlaomer
[This review was collected as part of a promotion.] It's a finely tuned phone and its AI is amazingly useful. Your data isn't shared with external servers, everything stays local.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice upgrade but not very durable
on February 18, 2025
Posted by: Joeinthehills
[This review was collected as part of a promotion.] I've had the S25 Ultra for 2 weeks. Overall it's a nice phone but I dropped it today from pocket height and the back glass completely shattered. For the price I would expect a little more durability.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hello Joeinthehills, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable your device is to you every day, and how frustrating it can be when damage occurs. We always recommend protective cases on all devices to protect from accidental bumps and drops. We have provided a link to the Samsung Support Team if you would like to discuss any repair options available to you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The upgrades are just spot on
on February 18, 2025
Posted by: LuigiboyC
[This review was collected as part of a promotion.] It feels lighter and the Ai features are obviously cutting edge, the camera upgrades are really good, however, battery life improvement is just wow!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Difficulties from the start
on February 18, 2025
Posted by: R3alOGSammyFan
[This review was collected as part of a promotion.] Things I like about the device includes The New Morning and Evening Brief. I think the potential is there for it to be integrated into my daily phone usage. I haven't been able to use the seamless actions across apps yet or the Audio Eraser. But they do seem promising.
I'm having a difficult time getting my settings and data from my previous device. There are definitely some features that are going to take some getting used to. But I've had the phone only a few days and have spent too much time getting accessories connected and data transfered. It's still not done.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hi there R3alOGSammyFan, thank you for sharing your experience with your new Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the new features of your device like Now Brief. We are so pleased to hear how much you are looking forward to exploring the seamless actions across apps and the Audio Eraser. We have provided a link to the Samsung Support Team if you would like assistance with the data transfer from your previous device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US