Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(28,311 Reviews)
Rating breakdown 28,311 reviews
5 Stars
24,280
4 Stars
3,146
3 Stars
543
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Best Galaxy phone ever
on February 25, 2025
Posted by: BeeAye
[This review was collected as part of a promotion.] The battery life is amazing. The screen is gorgeous. You can't go wrong with this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful Phone
on February 25, 2025
Posted by: LoveeverythingSamsung
[This review was collected as part of a promotion.] This phone has great features including the new audio eraser for videos. There are some great colors to choose from with this beauty.
Switching everything over was easy and uncomplicated. Even my galaxy watch and ear buds were easy. I absolutely love this phone.
The seamless actions across apps is a wonderful feature with this new Samsung. Makes life much simpler
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Incremental Upgrade: Is This Flagship Worth It?
on February 25, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I recently upgraded from a Note20 Ultra to this new phone, and I'm honestly struggling to justify the expense. My Note20, despite being five years old, was still performing admirably. It handled everyday tasks with ease, from browsing and social media to even some light gaming. This new phone, while undeniably faster in certain benchmarks, doesn't offer a dramatically improved real-world experience. The difference in speed is often negligible, and I'm finding that the improvements are incremental rather than revolutionary. Considering the significant cost of the upgrade, I'm beginning to wonder if it was truly worth it. Perhaps I should have waited another generation or two before making the switch. The Note20 was such a solid device, and I'm realizing that the gains from this upgrade are less substantial than I initially anticipated. It makes me question the value proposition of flagship phones these days. Are the incremental improvements truly worth the ever-increasing price tag? In my case, I'm leaning towards no. Audio eraser and now brief are a good idea that I would expand upon.
Value
3
Response from Samsung USBy R&R Team, March 3, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your new Samsung Galaxy S25 Ultra with us. We understand how valuable your phone is to you and wanting to feel that you have made a good investment for your device. We know that new devices can take time to learn the enhanced features and setting changes. We recommend using the resources we have available including the full device manual, linked below, for your convenience. We also have great video tutorials available along with an interactive simulator to help you love your device. We have lastly, shared a link to the Samsung Support Team if you ever have questions as you continue to use and explore your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Solid device and improved design
on February 25, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Smoother than the S23 Ultra, but price is a bit higher and nice battery life. Also seamless actions across apps
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S25 Ultra is runs so smooth!
on February 25, 2025
Posted by: Carrii1
[This review was collected as part of a promotion.] The new features on the Galaxy S25 are amazing! The photo and video editing , the new AI features makes any task so easy!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth and reliable
on February 25, 2025
Posted by: yyeozy
[This review was collected as part of a promotion.] Design and Display
Featuring a 6.9-inch Dynamic AMOLED display with a 120Hz refresh rate, the S25 Ultra offers vibrant visuals and smooth scrolling. The device has been refined to be lighter and slimmer than its predecessor, with rounded corners enhancing ergonomics. However, some users have noted that the design includes hard edges, giving it a boxy feel, though it provides a secure grip.
Performance and Hardware
Powered by the Snapdragon 8 Elite processor, the S25 Ultra delivers a 37% faster CPU and a 40% faster NPU performance compared to previous models, optimizing AI capabilities. Storage options range from 256GB to 1TB, catering to various user needs. Despite the impressive hardware, some users have reported that One UI 7 feels unpolished, affecting core functionalities.
Camera System
The camera setup includes a 200-megapixel primary sensor and a new 50-megapixel ultra-wide lens, enhancing macro photography. While the hardware remains robust, the AI-driven features, branded as "Galaxy AI" and powered by Google's Gemini assistant, have received mixed reviews. Some users find these features underwhelming, with occasional issues in task execution.
Battery Life and Charging
The S25 Ultra maintains its battery capacity from previous models but incorporates optimizations for extended usage
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
State of the art
on February 25, 2025
Posted by: Bgilbert01
[This review was collected as part of a promotion.] Excellent phone with tons of features…too many to list. The only con is battery life—full charge only last about a day, which has been true for Samsung phones for the last decade. I guess as battery life tech increases, so does the power consumption of other new technology. It appears that the engineers at Samsung just keep battery life balanced at about 1 day. I hope in the future, we will see an extension. I will say that recharge time has decreased over the years, but to me, it still seems like slow progress compared to things like cpu, storage, camera, and screen resolution enhancements.
All in all, I am pleased with this version of the flagship galaxy phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great update and more features
on February 25, 2025
Posted by: Gil2Val
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra delivers an exceptional user experience with its sleek design and powerful performance. The display is stunning, featuring a 6.8-inch Dynamic AMOLED 2X screen with vibrant colors and deep blacks, making media consumption a joy. The 120Hz refresh rate ensures smooth scrolling and gaming, and it’s protected by Gorilla Glass Victus 3, adding durability.
Performance-wise, the S25 Ultra excels with the latest Snapdragon or Exynos processor (depending on the region), ensuring fast and lag-free operation even with demanding apps. The multi-camera setup is a standout, with a 200MP main sensor delivering sharp, detailed photos in both well-lit and low-light conditions. The 10x optical zoom is impressive, providing clear shots from a distance.
Battery life is robust, easily lasting through a full day of heavy use, and the 45W fast charging is a great addition. One UI remains user-friendly, with tons of customization options and useful features.
Overall, the S25 Ultra is a flagship device that blends power, innovation, and style into one, making it an excellent choice for users who demand the best from their smartphone.
Value
5
Written by a customer while visiting Samsung US