Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(25,745 Reviews)
Rating breakdown 25,745 reviews
5 Stars
22,089
4 Stars
2,840
3 Stars
490
2 Stars
151
1 Star
175
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Best Phone I've ever Had!
on May 25, 2026
Posted by: Esteban
[This review was collected as part of a promotion.] Love the Gemini Galaxy AI features that were added.as part of the last update. Love the S-Pen features. I use the Galaxy AI daily for everything from reminders to checking the meaning of results on bloodwork. Love gaming on the phone, GREAT camera. Overall, the Best phone I've ever had....and i have had them all, including non-android phones. I truly love my Galaxy S 25 Ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great, but it will be better
on May 25, 2026
Posted by: Island
[This review was collected as part of a promotion.] The Hardware: The design is virtually identical to last year, the 200MP camera still suffers from shutter lag (blurring moving pets or kids), and the 45W charging is ancient. A total joke for a phone this expensive.
Galaxy AI: Mostly marketing hype. Gimmicks like turning sketches into art are used once and forgotten. The heavy lifting requires a constant internet connection, and Samsung is still hinting at putting these AI features behind a subscription paywall later.
Verdict: A lazy, overpriced update carried by AI buzzwords. If you have the S24 Ultra, skip it entirely.
Value
3
Response from Samsung USBy R&R Team, May 28, 2026
Hey Island, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how distressing it can be when your device is not meeting your expectations in functionality or quality. We have provided a link to an article to help you with the blurry photos you mention experiencing with your device. We have also provided a link to the complete manual to help you maximize your experience with your device, and discover all of the features you may want to integrate in to your usage. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on May 25, 2026
Posted by: Yadsar
[This review was collected as part of a promotion.] I love this phone since day one, specifically the camera. I love the new enhancements to it. I'm so impressed by the editing features and how I would do things with it that I couldn't do before.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung fun
on May 25, 2026
Posted by: good25lock
[This review was collected as part of a promotion.] Hello, I have owned Samsung phones for over 20 years! Always loved my phones starting with the note4, I now am happy with the s25ultra but would be even happier with a 7000 battery! Even 6000, AI is helpful to the process as well.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone and all the special things it has
on May 25, 2026
Posted by: Elizabeth132700
[This review was collected as part of a promotion.] I use galaxy AI and other special features including my spen daily for work and dont know how i would navigate my job without my phone sometimes it's better than my laptop
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Smart Phone I've ever had
on May 25, 2026
Posted by: LOVESAMSUNG68
[This review was collected as part of a promotion.] I love this phone, Best one yet. I can't see ant other better phone. It's a experience like no other phone I've ever had. I'm a life long Samsung customer. I have Watch, Tablet and laptop computer. They are also the best I've ever had. SAMSUNG KEEP MAKING AWESOME PRODUCTS. NUMBER 1 IN THE WORLD.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on May 25, 2026
Posted by: Looney
[This review was collected as part of a promotion.] I love this phone. It's a good phone works really great. I'm glad I got it. I also needed a new phone. A very good texting fast everything i just love this phone. Everything about it emails everything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product makes it so I don't have to carry a I
on May 25, 2026
Posted by: Sshsjnrdncs
[This review was collected as part of a promotion.] This product makes my life easier buy not having to go in stores to sign for things I don't need to carry a laptop anymore
Value
5
Written by a customer while visiting Samsung US