Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(25,759 Reviews)
Rating breakdown 25,759 reviews
5 Stars
22,102
4 Stars
2,841
3 Stars
490
2 Stars
151
1 Star
175
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
4
Solid phone
on May 25, 2026
Posted by: JoshA95
[This review was collected as part of a promotion.] Definitely a worthwhile option. Miss the edge screen. Has been reliable for a couple years now.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love it
on May 25, 2026
Posted by: Kitakita
[This review was collected as part of a promotion.] Great phone works amazing and its a great color and
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 ultra review.
on May 25, 2026
Posted by: Marthur140
[This review was collected as part of a promotion.] Since buying phone I have loved the experience owning the new S25ultra. The camera features are so awesome. The high resolution features are great. I often take family photos and the AI features are a great help in editing the photos. I often use the S-pen in editing documents. Its smooth and really enhances the productivity of my work.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
GOOD but Not Great
on May 25, 2026
Posted by: Affinityss
[This review was collected as part of a promotion.] All the downlet works pretty good has a lot of glitches and not too fast charging
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 25, 2026
Posted by: DarkWolf
[This review was collected as part of a promotion.] battery lasts a long time with heavy use Watching videos playing games and streaming
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Post software update is too slow! Horrible!!
on May 25, 2026
Posted by: Dfwguy2008
[This review was collected as part of a promotion.] Post software update is too slow. Being a 20 plus years customer. I don't intend to buy new Samsung phone anymore..
Value
1
Response from Samsung USBy R&R Team, May 28, 2026
Hi there Dfwguy2008, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important the usage of your device is to you every day for a range of daily tasks. We have provided a link to an article to help you adjust the refresh rate for enhanced speed of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if you continue to experience the frustration with the speed of your device you mention. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra
on May 25, 2026
Posted by: SicilyRules
[This review was collected as part of a promotion.] I have Gemini AI downloaded and I use it for turning on/off my bedroom light mainly, and every now and then I use it to search images.
I had a Samsung phone since I had Samsung Instinct with the swapable batteries. I find new features and faster processing on the S25 vs S24.
I need to learn more about the AI world and what I can do with it.
I had a Samsung phone since I had Samsung Instinct with the swapable batteries. I find new features and faster processing on the S25 vs S24.
I need to learn more about the AI world and what I can do with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Upgrade from S22 Ultra
on May 25, 2026
Posted by: AlejoViejo
[This review was collected as part of a promotion.] Great evolution of the ultra line. Previous S22 Ultra was great but this is even better especially in the battery life department. Last all day and then some. Everything else is just a good evolution of the 22, quicker and more immediate updates as well. The Galaxy AI photo editing is still the best around.
Value
5
Written by a customer while visiting Samsung US