Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(25,760 Reviews)
Rating breakdown 25,760 reviews
5 Stars
22,102
4 Stars
2,842
3 Stars
490
2 Stars
151
1 Star
175
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
Good Phone Hampered by Unnecessary Galaxy AI
on May 25, 2026
Posted by: FriendsEverywhere
[This review was collected as part of a promotion.] Everything about the S25 Ultra is great, outside of the Galaxy AI which is full of unnecessary features and continuously tries to suggest things that aren't useful. We don't need this to have a smart phone. Additionally the lack expandable storage and audio jack continue to plague these devices.
Value
3
Response from Samsung USBy R&R Team, May 28, 2026
Hi FriendsEverywhere, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important it is to be able to customize your device to best align to your usage wants and needs. We have provided a link to the full manual for your device to help you disable any features you are not interested in using every day, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device, or need assistance with storage expansion or wired headphones usage with the charging port. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's the best phone in the market by far.
on May 25, 2026
Posted by: Andyac
[This review was collected as part of a promotion.] I’ve used a lot of phones over the years, and for a long time I believed there was not much of a difference among them. Every company says their newest device is “revolutionary,” every launch event promises some life-changing feature, and after a while you become numb to it, just used to the same old same old. That changed for me with the Samsung Galaxy S25 Ultra.
For the first time in years, I genuinely feel like I’m using a device that actually improves my day-to-day life in many ways. Not because of one flashy feature or one marketing aspect of it, but because everything about it feels polished, useful, fast, intelligent, and surprisingly enjoyable to use. It’s the first phone I’ve had where I consistently catch myself thinking how good the whole experience is.
What surprised me the most is how much I ended up loving the AI experience. I use it ALL DAY LONG. A lot of it comes down to how amazingly seamless everything feels. I use it to summarize articles at work and read/process information faster, intuitively, change my tone on emails depending the recepient, etc.
For the first time in years, I genuinely feel like I’m using a device that actually improves my day-to-day life in many ways. Not because of one flashy feature or one marketing aspect of it, but because everything about it feels polished, useful, fast, intelligent, and surprisingly enjoyable to use. It’s the first phone I’ve had where I consistently catch myself thinking how good the whole experience is.
What surprised me the most is how much I ended up loving the AI experience. I use it ALL DAY LONG. A lot of it comes down to how amazingly seamless everything feels. I use it to summarize articles at work and read/process information faster, intuitively, change my tone on emails depending the recepient, etc.
I also stream sports all day using my phone or the smart view feature. I simply love this one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing S25 ultra
on May 25, 2026
Posted by: Shoen1083
[This review was collected as part of a promotion.] This phone is a great product the sleek slim design the integrated Ai features are absolutely amazing.... The display the sound everything about this phone just crushes the competition
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best on the market
on May 25, 2026
Posted by: DBastille
[This review was collected as part of a promotion.] From the stunning photography and video ability, snappy operating system, great sound and graphics, and now the addition of Galaxy AI, I couldn't ask for a better device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on May 25, 2026
Posted by: KLOVE25
[This review was collected as part of a promotion.] The Galaxy AI makes finding information, products revies and how-tos so easy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on May 25, 2026
Posted by: Marlena1
[This review was collected as part of a promotion.] I recently upgraded to the s 25 ultra. The size of the phone is great and I Iove the pen. I also like the new features on the text app where you can add emojis to the conversations. The camera is so awesome with so many pro features and the clarity is so good! I love ,love the where you can use the AI tool to remove unwanted back grounds from the photos. It does an automatic back fill so its not just left with blurry spot. Such an awesome phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever bought
on May 25, 2026
Posted by: Sunshine2811
[This review was collected as part of a promotion.] The galaxy AI is so cool and helps with finding awesome information. The phone itself is amazing. It will automatically switch to night mode if it starts to over heat.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is super reliable, super fast
on May 25, 2026
Posted by: LoveS26ultra
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra daily for work, streaming, gaming, and photography, and it has honestly exceeded my expectations. The display is incredibly bright and smooth, the battery life easily lasts all day, and the performance is extremely fast even when multitasking.
One of my favorite features is Galaxy AI. The AI tools make everyday tasks easier, especially photo editing, translation, search, and productivity features. The camera quality is amazing in both daylight and low light, and the zoom capabilities are impressive.
I also love the premium design and how responsive the phone feels overall. Whether I’m watching sports, using social media, taking pictures, or handling work tasks, the S25 Ultra performs flawlessly. Samsung really delivered an outstanding flagship device with the Galaxy S25 Ultra.
One of my favorite features is Galaxy AI. The AI tools make everyday tasks easier, especially photo editing, translation, search, and productivity features. The camera quality is amazing in both daylight and low light, and the zoom capabilities are impressive.
I also love the premium design and how responsive the phone feels overall. Whether I’m watching sports, using social media, taking pictures, or handling work tasks, the S25 Ultra performs flawlessly. Samsung really delivered an outstanding flagship device with the Galaxy S25 Ultra.
Value
5
Written by a customer while visiting Samsung US