Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(30,101 Reviews)
Rating breakdown 30,101 reviews
5 Stars
25,825
4 Stars
3,402
3 Stars
567
2 Stars
152
1 Star
155
85%of customers recommend this product.
(
943 out of
1,103)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Utra 25 smartphone
on March 20, 2025
Posted by: Tonton
[This review was collected as part of a promotion.] I got this phone last month utra S 25This phone is fire 🔥 everything work perfect navigation battery life 👌 make call so clear I really recommend everyone to jumped in Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung s25 Ultra
on March 20, 2025
Posted by: Senthil
from New Jersey
Never ever buy this phone. It really has lot of software issues. If i use the speaker, the receipent is receving a feedback effect, when the phone is locked, the youtube audio stops (I have youutube Premium) and never happened on other phone. And when i use charger, the phoen is heated
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 21, 2025
Hello Senthil, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that it can take time with new devices to integrate your preferences in to your usage. We would love to help you with the frustrations you mention experiencing to have the best experience possible with your phone. We have provided links to articles to help you with the temperature of your device and the feedback you mention. When using your YouTube if you are locking you device the audio control panel should come up on the lock screen and you can press play to restart the audio. We have provided a link to the full device manual to help you with the settings and home screen options available. We have lastly, provided a link to the Samsung Support Team if your frustrations continue or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Lots of new features S pin Bluetooth, messing bad
on March 20, 2025
Posted by: Rolling
[This review was collected as part of a promotion.] Excellent device, very innovative. One of the best ones samsung's phone, but why did you takeaway the bluetooth on s pin
Value
4
Response from Samsung USBy R&R Team, March 21, 2025
Hi there Rolling, we appreciate you sharing your thoughts about your new Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding the inital use of this new phone to be excellent. We would love to help you with the redesigned features of the S Pen, and have provided a link to an article to hep you discover and use these features. We have also provided a link to the complete device manual to help you discover hand gestures and voice commands you can also use with your device. Lastly, we have provided a link to the Samsung Support Team to offer their assistance if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Device has exceptional fluidity
on March 20, 2025
Posted by: Highlevel4ever
[This review was collected as part of a promotion.] This device is extremely fast at executing open commands. It is seamless in it's ability to work with multiple applications. AI is another feature that has been integrated seamlessly into the device, Great job Samsung at getting that right. Battery life is also very good for a full day of continuous use. The camera features are also above that of other competitors. The ability to work within the camera environment is exceptional.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Stick with the S24 Ultra, The S25 Ultra Is Awful.
on March 20, 2025
Posted by: Luv2Shop
from Las Vegas, Nevada
Expertise:Intermediate
The S25 Ultra is my most disliked phone of the decade. The S Pen no longer has Bluetooth connectivity and it no longer has a battery. And I really hate the new camera lenses, especially with them sticking out and collecting dust. Another thing too, Samsung’s new One UI 8 is such an eyesore. The app icons look dull and unoriginal (especially the new Mail icon. It now has an @ symbol in the middle???). Samsung also changed everything in the standard UI, with the App Search bar now being on the bottom and the app opening transition now looking less interesting and a lot more. Samsung is taking steps backwards now, and I think these actions are really bad mistakes, and they make me not want to buy another Samsung product.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, March 21, 2025
Hello there Luv2Shop, we appreciate your feedback on your new Samsung Galaxy S25 Ultra. We know how valuable your phone is to you, and how frustrating it can be when the features you expect have been redesigned. We would love nothing more than to help you align the settings to your preferences, and have the best possible experience with your new device. We have provided links to troubleshooting guides and articles to help you with the S Pen usage, One UI7 features, and discovering the hand gestures and voice commands you can use with the camera. We have also provided a link to the Samsung Support Team if you have any questions or continue to experience any frustrations with your Samsung products. We appreciate you being a loyal Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Experience cutting-edge mobile technology
on March 20, 2025
Posted by: johnerick
[This review was collected as part of a promotion.] Experience the effortless flow between applications with integrated functionality. Streamlined transitions make multitasking a breeze, enhancing productivity. Enjoy the convenience of concise summaries and focused information. Refine audio recordings with precision, eliminating unwanted noise. Discover a new level of efficiency and control.
Mobile technology enhances productivity and entertainment in countless ways. Streaming services provide instant access to a vast library of movies, TV shows, and music. Gaming on mobile devices offers immersive experiences on the go. The portability of these devices makes it easy to stay connected to work or school assignments from anywhere. They also provide a convenient platform for enjoying sports and other live events.
Mobile technology enhances productivity and entertainment in countless ways. Streaming services provide instant access to a vast library of movies, TV shows, and music. Gaming on mobile devices offers immersive experiences on the go. The portability of these devices makes it easy to stay connected to work or school assignments from anywhere. They also provide a convenient platform for enjoying sports and other live events.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This products camera is superb and quality is grea
on March 20, 2025
Posted by: Cjcar21
[This review was collected as part of a promotion.] The ease of all the apps and settings is what I love the most, the speed and processing system is fast better than any other phone I've had. Quality of the camera and pictures are amazing. Overall I give this phone 5 stars and I will continue to stay with samsung. Thank you for making a great product
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth and fun experience.
on March 20, 2025
Posted by: ExcitedAgain
[This review was collected as part of a promotion.] In all my previous devices I've always "slimmed down" the features to improve battery life, partially for the battery and partially due to the features not really being exciting enough. I've owned a few Samsung devices over the years, notably the original S1 Fascinate as my first smartphone and most recently the S20 FE, however, the S25 Ultra has by far been the most exciting thing since the Fascinate. It's brought back my love for devices that I haven't had since my first smartphone. I find myself trying to find more features to use rather than trying to get rid of them. Now Brief keeps me periodically updated on my schedule and the weather and the camera just begs to be used and tinkered with. The screen is large, vibrant, and responsive. The Ultra has been a joy to learn and use.
Value
5
Written by a customer while visiting Samsung US