Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,764 Reviews)
Rating breakdown 27,764 reviews
5 Stars
23,852
4 Stars
3,085
3 Stars
520
2 Stars
147
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
It Doesn't deserve all the hate it gets.
on March 4, 2025
Posted by: Deadpoolm23
[This review was collected as part of a promotion.] Just got my hands on the new s25 ultra and wow! The performance is insane, allowing for seamless actions across apps without a single stutter. The Now Brief is a great concept. If third party can be implemented it has the potential to be more than that And the Audio Eraser in video recording? Game changer! Seriously impressed so far with this phone, definitely worth the upgrade. Battery life seems pretty solid too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing!!
on March 4, 2025
Posted by: Cawgirl
[This review was collected as part of a promotion.] Seamless efforts across apps. Ease of use is absolutely astonishing! Been a Samsung girl my whole life and this is the best by far! Can not wait to see what's next!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone and watch
on March 4, 2025
Posted by: TeaBone
[This review was collected as part of a promotion.] Great phone..
I doo more on my phone and watch than ever. I dont know what ill do without them both
I doo more on my phone and watch than ever. I dont know what ill do without them both
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung superiority
on March 4, 2025
Posted by: Drew4sail
I have used Samsung S series phones for decades and would not consider using any other product
Written by a customer while visiting Samsung US
Customer Rating
4
Heat up quickly
on March 4, 2025
Posted by: Moemai
[This review was collected as part of a promotion.] I may have to ask for change the product, it heat quickly and seems dangerous.
Value
4
Response from Samsung USBy R&R Team, March 7, 2025
Hi there Meomai, we appreciate you sharing your experience with your new Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not meeting your expectations. We have provided a link below to a troubleshooting guide to help you resolve the matter with the temperature of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
5
Incredible device
on March 4, 2025
Posted by: Eric
from Fort Worth, TX
Expertise:Expert
I preordered mine and got it early, and I love this phone! Coming from the Google pixel line it's like night and day. The cameras are amazing and the software is so clean and easy to use. after a full month of use I have had no issues and have loved using this phone every day.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra is an exceptional phone
on March 4, 2025
Posted by: BF184495
[This review was collected as part of a promotion.] I am so much happier with the product than I am its producer. I fully anticipated that I would love my new phone, and I do. Almost enough to justify the nightmare I've been put through by Sansung.
The "now brief" is a nifty feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No add me feature in camera photography.
on March 4, 2025
Posted by: Wartum
I am not happy for the camera doesn't have "add me" feature. Expect next software update will have it solved.
Response from Samsung USBy R&R Team, March 4, 2025
Hi there Wartum, we appreciate you sharing your thoughts about your new Samsung Galaxy S25 Ultra. We understand how important specific features are to you every day, and we would love to hep you maximize your experience every day. We have provided a link to an article to help you with the camera settings and features. We have also provided a link to the Samsung Support Team if you would like to work with them one on one to align the settings and use all of your desired features. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US