Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(30,443 Reviews)
Rating breakdown 30,443 reviews
5 Stars
26,062
4 Stars
3,438
3 Stars
589
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
Not great
on October 5, 2026
Posted by: Shday214
[This review was collected as part of a promotion.] I have been a samsung user for years and this is the worst phone I have ever had. Its slow and dose not work half the time.
Value
3
Response from Samsung USBy R&R Team, October 6, 2026
Hey Shday214, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not operating as intended or expected. We have provided links to resources to help you maximize the speed and responsiveness of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you with any additional frustrations you may be experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on October 5, 2026
Posted by: Inmate
[This review was collected as part of a promotion.] I chose this phone because I had a note3, note9, note20ultra and now this note 25ultra. I love the stylish pen. The phone is exceptional
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
First Flagship Phone
on October 5, 2026
Posted by: NotSoReadySecondPlayer
[This review was collected as part of a promotion.] Its a wonderful phone to use for both gaming and daily usage.
The screen is very responsive and the stylus works wonderfully when taking notes or playing games.
It is a massive upgrade from the A71 that's lasted with me through the years.
It feels wonderful being able to play modern high budget games on mobile.
I will definitely obtain a phone from Samsung again once this one runs it's course.
The screen is very responsive and the stylus works wonderfully when taking notes or playing games.
It is a massive upgrade from the A71 that's lasted with me through the years.
It feels wonderful being able to play modern high budget games on mobile.
I will definitely obtain a phone from Samsung again once this one runs it's course.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my galaxy phone.
on October 5, 2026
Posted by: SpankDog
[This review was collected as part of a promotion.] I choose galaxy phones over any other cell phone brand on the market. Very durable and reliable and has great features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I will never choose another phone. I love it.l
on October 5, 2026
Posted by: FUN1FUN2FUN3
[This review was collected as part of a promotion.] I chose this phone because of the high quality pictures and videos that it takes. I have never once been dissatisfied for the quality that it produces. I will never purchase anything other than a Samsung Galaxy phone! I love it, absolutely love it. I will refer it to my family and my friends. Thank you, Samson, for being the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my S25 tra!!
on October 5, 2026
Posted by: PUNKY1646
[This review was collected as part of a promotion.] I chose this S25 Ultra. Love how fast it is! Great pictures lots of upgrades. Love that the front isnt glass. This is the only phone ive not broken the front one. Shortly after getting it.
I love the ultra because they are not to small or to bulky. Samsung ultra is the way to go
I love the ultra because they are not to small or to bulky. Samsung ultra is the way to go
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Daily Driver: Samsung Galaxy S25 Ult
on October 5, 2026
Posted by: JueErvin
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra redefines what a flagship smartphone should be. The refined titanium design and flat 6.9-inch display hit the sweet spot between premium durability and effortless comfort. Powered by the Snapdragon 8 Elite, performance is lightning-fast, handling intensive multitasking and gaming without skipping a beat. Pair that with a game-changing 200MP camera system, seamless Galaxy AI integration, and all-day battery life, and you don't just have a smartphone—you have a complete mobile workstation. It’s not just an upgrade; it’s the standard every other phone is chasing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cant believe its still working, not even a scratch
on October 4, 2026
Posted by: Neverwin
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra because i had the standard versions for years and I wanted something that felt a little more premium, without moving to a foldable quite yet. I knew the phones were tough, but let me tell you a story. Always buy a case. Ive dropped my phone plenty , even without a case, and it stands up just fine. Im sure most phones have that eventuality designed into the phone. What I cant believe however, is my 7 month old labrador retriever puppy, well I let him stay upstairs in my bedroom one night and it was too soon. He is still a chewer. He got ahold of everything he could tear up in my room, and decide to try my phone. I was furious when I woke. He had it for hours. The case was destroyed, almost into all the seperare layers and everything. The screen protector is completely scratched and absolutely toast and im certain the absolute worst because hes not gentle when he chews stuff, he like to tear it apart. I was afraid the screen would at least need to be replaced or something, but after taking my case and basic recommended protection off the phone, wiped the slober off and took a look at it. Theres not a scratch on it anywhere, the sensors all function perfectly for the touch screen which i was worried about, as well as all the others for location and everything else. But months after that incident, its still working just like new. Tough tough phone. And great battery life and ease of managing apps and updates.
Value
5
Written by a customer while visiting Samsung US