Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(23,164 Reviews)
Open Ratings Snapshot
Rating breakdown 23,164 reviews
5 Stars
19,864
4 Stars
2,545
3 Stars
449
2 Stars
138
1 Star
168
86%of customers recommend this product. 
(
1,127 out of 1,309
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
4 out of 5
4
Still new
on February 14, 2026
Posted by: TF02
Verified Purchase:Yes
Still getting used to the new phone but so far it's better than my Galaxy note S8. More storage is what I needed
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 18, 2026
Hi TF02, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the enhanced features and storage capacity of your device. We have provided a link to the complete manual to assist you with the exploration of your device, and alignment of the settings. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Features
on February 22, 2026
Posted by: pharaocr
Expertise:Expert
This device offers a remarkably clear and vibrant display, perfect for viewing content. Its camera system captures stunningly detailed photos in various lighting conditions. Performance is exceptionally smooth, handling demanding applications with ease. Battery life proves to be quite impressive, lasting throughout a busy day. Overall, this technology represents a significant advancement in mobile capabilities.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 23, 2026
Hello there Pharaocr, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how much you are loving your device, finding the display beautiful, battery life to last all day, and the camera to be great quality. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great upgrade
on February 24, 2026
Posted by: Andrew
Verified Purchase:Yes
This is a nice phone. It's a great deal for what I paid for it. The screen is larger than I'm used to, but I actually like it quite a bit. The pen is fun, and I actually have a utility for it as a clinician who needs to record information from rooms other than the one I provide care in.
Response from Samsung USBy R&R Team, February 24, 2026
Hey Andrew, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how pleased you are with your device, and finding the size and accessories so compatible with your daily needs. We have provided a link to the Samsung Support Team for your convenience to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A Solid Phone
on March 2, 2026
Posted by: Marc
Verified Purchase:Yes
Upgrading from a S22 Ultra there wasn't much difference. Slightly faster and the camera is supposedly better. The battery life is much better which is the reason for the "upgrade".
Response from Samsung USBy R&R Team, March 2, 2026
Hello Marc, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are happy with the enhanced speed and battery life of your device. We have provided a link to the full manual to help you discover all of the added features including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra
on March 16, 2026
Posted by: Maurice
Verified Purchase:Yes
Awsome camera and the phone has been working out fine.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best phone currently available, the battery pe
on March 9, 2026
Posted by: LUMBREMX
[This review was collected as part of a promotion.] I currently use my Samsung S25 Ultra phone to contact my family, work, and everything related to my personal life. I also have my Samsung Watch 7 Ultra, which is a great help at the gym. I also have the Buds 3 Pro headphones, which I use all day at work; they are the best.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Nightine photos with light is extremely bad.
on March 9, 2026
Posted by: Michael
Verified Purchase:Yes
Nowhere near as easy an interface as my Motorola was. The number one need in s phone in my personal opinion.
Camera is terrible for nightime use with use of lighthouse I've ever seen. For this amount of money it's truly unreasonable. Extremely Bad on my specific phone.
Response from Samsung USBy R&R Team, March 10, 2026
Hello Michael, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the different camera settings and features available on your device, especially capturing the best possible photos and videos in darker environments. We have also provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Service and company
on March 10, 2026
Posted by: Anonymous
from North Carolina
Expertise:Expert
Verified Purchase:Yes
I love the service of Samsung company, I love there Samsung phones futures and better than others company always Samsung bring new futures then other brands, I always like Samsung since I was 14 years old. And I use Samsung company phones since long time I use all kind phones keypad, qwerty keypad , slide keypad, etc. I still have Samsung i like to try and use new futures and phones.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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