Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,130 Reviews)
Rating breakdown 20,130 reviews
5 Stars
17,274
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,100 out of
1,275)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
display
on January 21, 2026
Posted by: imposter
it is cool it did evrythaing it let me play games and I can video it to
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 21, 2026
Hey Imposter, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the usage and capabilities of this device. We have provided a link to the full manual for your device to assist you with additional capabilities, including Galaxy AI. We have also provided a link to the Samsung Support Team to assist you further if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S25 Ultra is powered by the Snapdragon
on February 2, 2026
Posted by: Jersa
Expertise:Expert
The Galaxy S25 Ultra is powered by the Snapdragon 8 Elite for Galaxy — a custom-tuned version made in collaboration between Samsung and Qualcomm, with slightly higher clock speeds than the standard Snapdragon 8 Elite found in most other 2025 flagships. It comes paired with 12 GB of RAM in the majority of configurations (some markets still get 16 GB variants, but 12 GB is the most common globally), and features a significantly improved cooling system: the vapor chamber is ~40% larger than the one in the S24 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 2, 2026
Hi Jersa, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the enhanced capabilities of your device, and that the design is so amazing for your usage. Please, don't hesitate to reach out to us again if you have additional feedback or any questions come up about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: BB Lee
from fresno, ca
Expertise:Intermediate
Verified Purchase:Yes
I was really worried about getting a phone that said unlocked and it still not working for my carrier since I have Mint Mobile but it worked perfectly. It is much easier that buying at some phone store where u have gimmicks of transferring services or whatever. Came in a few days and works perfect!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 5, 2026
Hey BB Lee, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you haven't had any frustrations getting your phone set up and connected to your carrier of choice. We have provided a link to the complete manual to assist you in discovering all of the amazing features of your device, and aligning the settings to your preferences. We have also shared a link to the Samsung Support Team if you have any questions as you keep using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever had
on February 20, 2026
Posted by: Lars
from Portland OR
Expertise:Expert
Really, can't find any cons... Maybe one: Would be great if we could finally record video while on the phone.
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 20, 2026
Hi there Lars, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how much you are loving the amazing features and enhanced functionality of your device. We hope you'll reach out to us again in the future if you have questions during your usage, or additional feedback you would like to share as we continue innovating our product line. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on February 26, 2025
Posted by: LoveTechTx
[This review was collected as part of a promotion.] Super fast! Seamless action between apps. Amazing picture quality! Favorite Samsung ever!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AMAZING PHONE
on February 26, 2025
Posted by: DaGraMommaz
[This review was collected as part of a promotion.] Love this phone it's smooth. Long lasting battery. The speakers are loud enough to hear. Sound quality is fabulous & the Cameras ...Omg Incredible! Getting used to the AI effect too
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best one yet, IMO
on March 2, 2025
Posted by: HighingFly
[This review was collected as part of a promotion.] I received mine a day ahead of of the official release through preorder and it's the first time I've gotten a phone right when it dropped so I've had it for about a month now. I have to say it's probably my favorite one so far for the most part. I think it runs extremely smooth, the screen looks amazing and it seems to be built pretty solid all the way around. I really like all the new features they have added to it, that I've gotten to use at least so far. The Now Brief is pretty cool, the Gemini can do quite a bit and is super helpful and fun esp with the Gemini Live feature that you can have convos with whenever you want. The one thing that has kept me choosing the Galaxy line is the camera and this is no exception. Seems to work seamlessly as always, looks amazing and has some extra stuff that I haven't even had a chance to play with yet. I've been using the Galaxy phones since at least the S5 I'm pretty sure and haven't even thought twice about going with anything else since. All in all I'm extremely happy with it at this point and glad I chose it. I'm sure there's more features that I haven't even stumbled into but all in all I think it's a awesome phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on March 2, 2025
Posted by: retro765
[This review was collected as part of a promotion.] I upgrade to this phone from the galaxy note 20 ultra and it had been amazing. This phone lasts all day without needing to be charged and it very fast with no lag.
Value
5
Written by a customer while visiting Samsung US