Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(30,379 Reviews)
Rating breakdown 30,379 reviews
5 Stars
26,002
4 Stars
3,434
3 Stars
589
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Posted by: Allison G
from Lauderhill, FL
Expertise:Intermediate
Verified Purchase:Yes
I love everything about this device from the size of it to the capabilities. The thing i love the most is the camera. I went to a celebration parade recently and I was in awe of what my camera could do
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI Tools for Smarter Experience
on June 28, 2025
Posted by: Bhalwaan
[This review was collected as part of a promotion.] 1. AI helps plan your day and manage tasks easily
2. Translate signs, texts & speech instantly
3. Take pro photos of receipts, docs, and meals
4. Write notes by hand with S Pen & AI clean-up
5. Battery lasts 2 days — no charging stress
6. Health tracking with sleep & steps monitor
7. Split screen for calls, maps, and work at once
8. Secure Samsung Wallet for quick daily payments
9. Call Assist clears background noise in busy life
10. Instant hotspot, share net with all devices
11. wireless power sharing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone love the performance
on June 28, 2025
Posted by: 3cats1dog
[This review was collected as part of a promotion.] moved up from S24 plus to this phone, I love all the power, size and camera upgrade from previous phone. only small flew i have, battery life is not that great as I was expected. I been used Samsung Phone since Galaxy S was launched,I changed my phone every year but this phone will be keeper for 2 year.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy phone yet
on June 28, 2025
Posted by: DrGiggles
[This review was collected as part of a promotion.] I have the Samsung Galaxy S25 Ultra and it is the best Galaxy phone I have had yet. The Galaxy AI feature is super helpful and a big enhancement to the device.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Southeast Idaho
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from the Ultra 22 so expected this to be at least as good, hoped for better. I am not disappointed. But I am also still working things out. Trying to get all the settings like I had in my 22.
The camera is great, but then that’s why I bought the 22, so I knew what to expect. It performs well and by using Smart Switch I was able to transfer everything from the 22 quite easily.
Shipping was very fast. I also traded in my old backup phone, my Note 9, so received a small discount.
I bought the 1Tb phone because I take a Lot of pictures and don’t always get around to deleting the bad ones. It gives me pleasure to just whip out my phone to capture beauty, and get the satisfaction of having them look professional.
Overall, I am very pleased with my Samsung Galaxy Ultra 25.
The camera is great, but then that’s why I bought the 22, so I knew what to expect. It performs well and by using Smart Switch I was able to transfer everything from the 22 quite easily.
Shipping was very fast. I also traded in my old backup phone, my Note 9, so received a small discount.
I bought the 1Tb phone because I take a Lot of pictures and don’t always get around to deleting the bad ones. It gives me pleasure to just whip out my phone to capture beauty, and get the satisfaction of having them look professional.
Overall, I am very pleased with my Samsung Galaxy Ultra 25.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on June 28, 2025
Posted by: KaiDotz
[This review was collected as part of a promotion.] I’ve been using my new Samsung phone with Galaxy AI for a few weeks now, and it’s truly fantastic. Galaxy AI makes everything easier, from editing photos with incredible precision to translating conversations instantly when I travel. I use my phone for work, streaming movies, gaming, and staying connected with friends and family, and Galaxy AI helps me multitask effortlessly. The camera is amazing, the display is vibrant, and the battery lasts all day. Overall, this is the best smartphone experience I’ve ever had — smart, fast, and reliable. Highly recommended!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic flagship option with amazing specs and f
on June 28, 2025
Posted by: Lobe2taco
[This review was collected as part of a promotion.] Superb top of the line phone. The galaxy ai has helped me at work countless times with the intepreter feature and for my scanning exams. Saving time and improving my knowledge and skillset
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lags and freezes
on June 28, 2025
Posted by: Esassy1214
[This review was collected as part of a promotion.] Lags and freezes. Not happy about no external SD card slot at all plus the lag is bad compared to previous models
Value
3
Response from Samsung USBy R&R Team, June 30, 2025
Hi there Esassy1214, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not meeting your expectations in functionality. We have provided links to a few troubleshooting guides below to assist you with the speed and freezing of your device you mention. We have also shared a link to the Samsung Support Team if you are finding the storage capacity of your device insufficient for your needs, and would like to explore expansion options. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US