Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(21,060 Reviews)
Rating breakdown 21,060 reviews
5 Stars
18,072
4 Stars
2,291
3 Stars
408
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,119 out of
1,297)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Android Auto
on March 22, 2026
Posted by: Hitsquad40
[This review was collected as part of a promotion.] This is the only thing that I do not like with this phone. It does not always want to connect to my car every time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Camera and speaker
on March 23, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I don't think the camera is all that great especially compared to the IPhones also the speaker volume sucks it's not loud at all I think the picture could be much clearer for movies and videos I would also like to add that for the kind of money we pay for the device it was a real ridiculous and ballsy move to not take away the adapter piece for the charger cord these I honestly believe the more expensive the phones get the more they seem to be not worth all the money we spend and the cheaper you get with what is included when we buy the phone
Value
3
Response from Samsung USBy R&R Team, March 23, 2026
Hi there Krittybo, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not meeting your expectations and we would love to help you maximize your experience and resolve your frustrations. We have provided links to articles to help you with different camera features and settings available for the best possible photos and videos, as well as different audio settings for your device. The removal of the charging adapter is part of an effort to reduce electronic waste and work towards a more sustainable future. We have provided a link to the Samsung Support Team if you continue to experience frustrations or have questions about changes in our procedures. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Brian
from Austin,Texas
Expertise:Expert
Verified Purchase:Yes
Undoubtely worth of money, I am buying samsung Note since 2012. In these 14 years, I Commit myself to the samsung design, agility, features, S-PEN, advanced engineering. I truly do not like any other brand, simply because, S 25 ULTRA provides everything with that cost. No other phones can do it, what SAMSUNG S 25 ULTRA can do.
I would recommend this to a friend!
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 ultra review
on March 23, 2026
Posted by: Jaxon7321
[This review was collected as part of a promotion.] I was very surprised with the speakers on the Galaxy s25 Ultra, very loud and clear. The AI aspect of this phone is amazing when making my schedule or adding to my to do list. I would have to say the only thing I wasn't super impressive was the size of the screen. I'm very much looking forward to my upgrade to the s26.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 23, 2026
Posted by: Demonicbunny
[This review was collected as part of a promotion.] Galaxy ai helped me identify a tree
The camera is amazing clear pictures
The camera is amazing clear pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving my s25 ultra!
on March 23, 2026
Posted by: JeffH0625
[This review was collected as part of a promotion.] Galaxy ai GAME CHANGER! YOU CAN USE IT FOR DINNER,ORGANIZING TO RE MODEL YOUR ROOM ENDLESS USES LOVE GALAXY AI! ESPECIALLY S25 ULTRA
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on March 23, 2026
Posted by: RepeatSamsungCustomer
[This review was collected as part of a promotion.] I have the 1TB S25 Ultra, and it is the best and fastest phone I have ever owned. The S26 is now available as I finish this review, but this phone still satisfies me enough that I don't feel the need to upgrade, even though Samsung usually releases a significant update every year. Typically, I upgrade my wife's or my phone every other year; she currently has the 512GB S24 Ultra. I've used Samsung phones since the Mesmerize, starting with Android devices like the Note 2, then upgrading to the Note 4. My wife, on the other hand, has always gone for the S-Series phones. When the Note was discontinued, we both switched to the S-Series Ultras. I love the S-Pen and hope they continue to include it in future Ultra models. I'm still not fully convinced by folding phones because they lack a slot to carry the S-Pen. I don't use the AI features often, but when I do, I appreciate that there are options to process data locally.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is exactly what I was wanting.
on March 23, 2026
Posted by: Barn83
[This review was collected as part of a promotion.] Soomth running while playing games and streaming. Fits nicely ur hand.
Value
4
Written by a customer while visiting Samsung US