Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,155 Reviews)
Rating breakdown 23,155 reviews
5 Stars
19,857
4 Stars
2,543
3 Stars
449
2 Stars
138
1 Star
168
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Amazing!!!
on December 7, 2025
Posted by: Nickthegreek
[This review was collected as part of a promotion.] This phone is the bees knees. Best phone ever had!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Luving my phone
on December 7, 2025
Posted by: Luvtwoluv
[This review was collected as part of a promotion.] Love everything about this phone but the camera. Not as expects. All these megapixels but still blurry on zoom
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Upgrade
on December 7, 2025
Posted by: Calanne
[This review was collected as part of a promotion.] Absolutely love this new phone! Fits great in my hand. Battery life is fantastic so far. Really like the AI feature...still learning how I can use it to my advantage. I was really torn between this or the flip 7 and so glad I got the Ultra. Screen is by far better and the camera blows all other devices away. Hopefully this one lasts as long as my S20 did!
Value
5
Written by a customer while visiting Samsung US
Posted by: Joey
from Ohio
Expertise:Expert
Verified Purchase:Yes
Great performance and accessibility! Amazing camera! Lives up to every bit of the hype!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 12, 2025
Hi there Joey, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are loving the use of your new device, and finding so many enhanced features you love using every day. We have provided a link to the complete manual for your device to help you discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Terrible service compared to old phone.
on December 11, 2025
Posted by: FFWP
Expertise:Intermediate
The camera is the best thing about the phone. Other than that it has terrible service. Its half of what my old phone was .. I constantly have to run a cell booster in places where I had 4g with 3 or 4 bars before. It will show you that you have 4g and 1 bar.. but good luck calling or texting out.. it doesnt even let ya try to call out. I wish I had my old phone back.. I should have bought a good camera instead.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R Team, December 11, 2025
Hello FFWP, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how important the reliable connection of your device to your carrier is to you for your phone calls, messages, and other tasks. We have provided links to a few troubleshooting guides to assist you with the connection. We have also shared a link to the Samsung Support Team if you continue to experience this frustration with your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jane
from idaho
Expertise:Intermediate
Verified Purchase:Yes
I love this phone, it is easy to use and fast with great cameras. It also comes with interpreter which does fast translating with your voice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey Jane, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you love your new device, and that you are finding so many features that help you in capturing your amazing moments, and communicate with people around you with ease. We have shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Flappymamba
from York, ME
Expertise:Intermediate
Verified Purchase:Yes
Never seen a device so updated and love, The way it works, only have one problem that it discharge to fast
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever
on December 15, 2025
Posted by: yeschef
[This review was collected as part of a promotion.] I moved on to the Galaxy S25 Ultra recently and I am impressed. I knew I was buying a high-end, but the experience has exceeded my expectations. What surprised me the most is the integration of AI into everyday use; it makes everything faster and smoother, from retouching a photo to organizing my schedule. You can tell that the software and hardware are finally working as one. Excellent team, worth every penny of the investment.
Value
5
Response from Samsung USBy R&R Team, December 15, 2025
Hi there Yeschef, we appreciate you sharing your feedback on your Ssamsung Galaxy S25 Ultra. We love hearing how impressed you have been with the amazing enhancements and capabilities of your device, and that you are loving the integration of Galaxy AI. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US