Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,208 Reviews)
Rating breakdown 20,208 reviews
5 Stars
17,339
4 Stars
2,190
3 Stars
392
2 Stars
127
1 Star
160
86%of customers recommend this product.
(
1,110 out of
1,288)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
S25 Ultra Phone is a Excellent Phone
on March 13, 2026
Posted by: Hollow404
[This review was collected as part of a promotion.] Hardware-wise, the phone is built in a very solid way. I had other earlier Samsung phones, and the S25 Ultra has the best build compared to my previous Samsung phones. The 12GB of RAM & 256GB of storage is plenty, the cameras are really nice, and even though there was no increase in battery capacity, I get on average 2 to 4 days worth of normal use before fully charging the phone.
Software-wise, the Galaxy AI is much more useful than I expected. Now Brief is the most commonly used feature; the summarize and spell-check functions are also extremely useful. Compared to other AI features, the vast majority of what Galaxy AI offers is practical stuff like live translate, summarize, spell check, and the audio eraser in the camera app. The animations are smooth, I haven't found any major bugs, and it runs in a smooth and stable manner.Hardware-wise, the phone is built very solid. I had other earlier Samsung phones, and the S25 Ultra has the best build compared to my previous Samsung phones. The 12GB of RAM & 256GB of storage is plenty, the cameras are really nice, and even though there was no increase in battery capacity, I get on average 2 to 4 days worth of normal use before fully charging the phone.
Software-wise, the Galaxy AI is much more useful than I expected. Now Brief is the most commonly used feature; the summarize and spell-check functions are also extremely useful. Compared to other AI features, the vast majority of what Galaxy AI offers is practical stuff like live
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent well rounded smartphone
on March 13, 2026
Posted by: Phoneguy
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra and it’s easily one of the most fun premium phones I’ve used. The design feels sleek and solid in hand, but what really stands out is how enjoyable the overall experience is compared to many other high-end phones that can feel a bit too similar.
One of my favorite parts of the phone is Galaxy AI. The Galaxy AI features are top notch and actually useful in everyday life. I use Galaxy AI for things like writing assistance, summarizing notes, and improving messages before sending them. It helps save time and makes communication smoother, especially when I’m responding to emails or organizing ideas for work. The AI tools also feel fast and seamless, which makes them easy to rely on throughout the day.
In my daily routine, I use the S25 Ultra for streaming shows, watching sports highlights, and YouTube, and the large display makes everything look vibrant and immersive. It’s also great for gaming since performance is smooth and responsive.
I also rely on it heavily for work—checking emails, reviewing documents, and staying organized. The combination of performance, display quality, and Galaxy AI makes it both a powerful productivity tool and a great entertainment device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on March 13, 2026
Posted by: Crystal
[This review was collected as part of a promotion.] I've had many different galaxies and they just keep improving! Currently AI is loaded onto this one and is a huge help when looking for something. I'd recommend Samsung to anyone needing a great, well built phone for everyday use as well as business use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not as good as I had hoped
on March 13, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I had the note 20 ultra feel like it HD better soft ware then the s25 ultra but I do feel like my hardware is significantly sturdier.
Value
3
Response from Samsung USBy R&R Team, March 13, 2026
Hi there Sandrah, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a learning curve as you adjust to the enhanced capabilities and changes to the software. We have provided links to the complete manual for your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if any questions come up about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Bring back the S Pen take a picture option
on March 13, 2026
Posted by: Swimscout
[This review was collected as part of a promotion.] They should bring back the S Pen take a picture option it was very convenient the fact that is gone on this phone is not helpful
Value
5
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5
Value
5