Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(19,912 Reviews)
Rating breakdown 19,912 reviews
5 Stars
17,130
4 Stars
2,157
3 Stars
373
2 Stars
115
1 Star
137
87%of customers recommend this product.
(
995 out of
1,145)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Posted by: Tammi
from Phoenix, AZ
Expertise:Expert
Verified Purchase:Yes
I have been a loyal Samsung user for many years now. I have been wanting the S24 Ultra for some time. When the 25 came out for such an amazing price, I grabbed it and could not have been happier! I love using the pen as I have always "fat fingered" on the key board. The camera is amazing and takes beautiful pictures. I'm super satisfied with my purchase! Thank you, Samsung!
Sincerely,
A very happy and loyal customer
Sincerely,
A very happy and loyal customer
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 22, 2026
Hi Tammy, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are loving all of the amazing capabilities of your device, and finding it easy to use every day. Please, reach out to us again in the future any time you have additional feedback on your Samsung products, or if you have questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Thanks sansumg
Expertise:Beginner
Verified Purchase:Yes
Very good service 👏 I love it I will like to say thanks 😊 sansumg
Features
5
Response from Samsung USBy R&R Team, January 23, 2026
Hello there, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are loving your new device. We have provided a link to the complete manual for your device to help you discover all of the amazing capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if you ever have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: TJK78
Verified Purchase:Yes
Upgrade from S22 Ultra to S25 Ultra is a big improvement on battery usage. Camera upgrade also is a nice added feature.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 26, 2026
Hey TJK78, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are experiencing a significant improvement on the battery from your previous device. We have provided a link to the complete manual for your device to assist you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team toa ssist you further if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Robert
from Chandler,AZ
Expertise:Intermediate
Verified Purchase:Yes
For the price, it doesn't do much more, or anything better than my S20 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, January 27, 2026
Hey Robert, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can take time to discover all of the enhanced capabilities, and integrate them in to your usage. We have provided a link to the complete manual to assist you with these capabilities including Galaxy AI. We have also provided a link to the Samsung Support Team for your convenience to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Matthew
from CT
Expertise:Intermediate
Verified Purchase:Yes
Excellent phone easy to use charger works great ….
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 29, 2026
Hey Matthew, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how excellent you are finding this new device. We have provided a link to the manual for your device to help you fully explore the enhanced capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
I am not new to Samsung, but this particular phone is better than what I expected. Light, fast and easy to deal with.
Response from Samsung USBy R&R Team, January 30, 2026
Hi Maria Santos, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that this device has exceeded your expectations. Please, don't hesitate to reach out to us again in the future if any questions come up during your usage, or if you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Daniel
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
This is an amazing phone and super simply was to purchase it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 2, 2026
Hey Daniel, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear how amazed you are with the enhanced capabilities and features of your new device. We would love to hear from you again in the future if you ever have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Deeq
Verified Purchase:Yes
It's very smart,lightweight and high quality pictures
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 5, 2026
Hey Deeq, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the lightweight design, software updates, and camera quality of your device. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US