Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(20,130 Reviews)
Open Ratings Snapshot
Rating breakdown 20,130 reviews
5 Stars
17,272
4 Stars
2,184
3 Stars
388
2 Stars
127
1 Star
159
86%of customers recommend this product. 
(
1,099 out of 1,277
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
perfect android phone
on January 1, 2026
Posted by: Joanna H
from Detroit MI
Expertise:Intermediate
Verified Purchase:Yes
It was easy to switch all of my information and setting from S22 Ultra to S25 Ultra using the switch app. The phone is fast has many useful options.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hey Joanna H, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you have had such an easy experience with the inital setup and usage of your device, and that you are so pleased with all of the available options for usage. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Ultra Sofar
on January 1, 2026
Posted by: Anonymous
from Peoria,AZ
Expertise:Intermediate
Verified Purchase:Yes
The transition from the 22 ultra to the 25 ultra was smooth. I love the new phone and all the new features.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hey there Billythemountain, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you found the transition from your old device to your new one to be smooth and easy, and that you are loving your new phone, and the exploration of the enhanced features. We have provided a link to the manual for your device as a great companion to your exploration. We have also shared a link to the Samsung Support Team to assist you if you ever have questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone upgrade
on January 1, 2026
Posted by: Eduardo
from California
Verified Purchase:Yes
Phone is amazing, very fast, amazing resolution, still learning about the new features it has.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 6, 2026
Hello there Eduardo, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are enjoying the enhanced speed, display quality, and capabilities of your phone. We have provided links to resources to assist you with the exploration of your device, alignment of the settings, and answering any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Beautiful S25 ultra!
on January 1, 2026
Posted by: Mycel D
from New York
Expertise:Intermediate
Verified Purchase:Yes
I enjoy using my new Samsung. It's a great upgrade from S23 ultra. Smooth response, colors are vivid and great camera. I love the new style because its easy to hold and works with a screen protector. Been a Samsung user since the Note10. Added bonus was the great deal I got when I purchased it at their website.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hi Mycel D, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear how pleased you are with your device, and that you are finding it beautiful, and easy to hold for prolonged periods of time. We have provided links to resources to help you fully explore your device, align the settings to your needs, and answer any questions that may come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my new phone
on January 1, 2026
Posted by: ANGEL
Verified Purchase:Yes
Great resolution. Easy to use and I just love we the new camera
Response from Samsung USBy R&R Team, February 11, 2026
Hi Angel, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are loving the resolution of the display and camera quality of your device. We have provided links to resources to help you discover additional capabilities like Galaxy AI, align the settings to your preferences, and answer any questions that come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good phone with poor BT noise control
on January 1, 2026
Posted by: Rick
from MIchigan
Expertise:Expert
Verified Purchase:Yes
Nice phone. It is fast and has a lot of storage. Only downside is that when in a call over BT, it picks up a ton of background noise and it makes it hard for the other party to hear. Samsung needs to add noise cancelling to the BT function.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 2, 2026
Hey Rick, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the features and capabilities of your device. If you are using your phone with Bluetooth connection for your phone calls, it may be the device you are connected to that is causing the background sound you mention with your phone calls. We have provided a link to the Samsung Support Team if you have questions about your device, or the best ways to optimize your phone calls. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on January 2, 2026
Posted by: MKUltra
Expertise:Intermediate
Verified Purchase:Yes
What I expected in a phone. Loved my 23 Ultra and knew that the 25 would be even better.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 12, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that this device has met all of your expecations in functionality. We have provided links to resources to help you discover additional capabilities like Galaxy AI, align the settings to your usage, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best phone!
on January 2, 2026
Posted by: Odessa
from West Virginia
Expertise:Intermediate
Verified Purchase:Yes
I love it! I refuse to change my old samsung s21fe coz i cant find the phone that I like. I dont like newer ones with sharp edges, flip and fold until I learned about s25 ultra. It's so beautiful outside and works amazingly. The photo, the telephoto, the AI , the pen etc... I highly recommend this phone..there is only one glitch I notice when you use fb messenger video, there's like a foggy, white filter but I googled it and says just press the 3 buttons on the top right and it will go away.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hello Odessa, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the upgrade to your new device, and that you have been able to align the settings to your preferences. We have provided a link to the complete manual to help you maximize your experience and discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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