Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(20,130 Reviews)
Open Ratings Snapshot
Rating breakdown 20,130 reviews
5 Stars
17,272
4 Stars
2,184
3 Stars
388
2 Stars
127
1 Star
159
86%of customers recommend this product. 
(
1,099 out of 1,277
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
4 out of 5
4
Great phone, but missing s-pen bluetooth featu
on December 27, 2025
Posted by: JPBS
from Round Rock, TX
Expertise:Expert
Verified Purchase:Yes
The upgrade feels great, but I miss some basic features from S-Pen like camera control.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I am enjoying my new phone😊
on December 27, 2025
Posted by: QUITA
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
This is one of the best galaxy products to date. Ty
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
25 ultra
on December 27, 2025
Posted by: Becky
from Alabama
Expertise:Beginner
Verified Purchase:Yes
The best phone in the market! The camera is amazing. Watch YouTube first ticks & hidden features...
I was about little disappointed the pen is no longer Bluetooth. But it's not a deal breaker..
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 3, 2026
Hi Becky, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are finding this device to be the best on the market, and that you are loving the usage every day. We have provided a link to the full manual to help you with the voice commands and hand gestures you can use with your device. We have also shared a link to an article to help you with the new S Pen features available on your device. We have lastly, provided a link to the Samsung Support Team to assist you further if you have qeustions during your usage of your phone. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra
on December 27, 2025
Posted by: Mike C
from PSL Florida
Expertise:Intermediate
Verified Purchase:Yes
Phone works wonderfully no problem. Setting it up, it takes care of all my wants and needs.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 3, 2026
Hi Mike C, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how easy you are finding the usage and capabilities of your device, and that setting it up was so seamless. We have shared a link to the Samsung Support Team for your convenience if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 27, 2025
Posted by: Anonymous
from New York
Expertise:Intermediate
Verified Purchase:Yes
Great phone, no compliant so far. Upgraded from 23 ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hey Bob Jones, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you love the upgraded features and usage of your device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
First Impressions of the S25 Ultra
on December 27, 2025
Posted by: Lis_2213
from Florida, FL
Expertise:Expert
Verified Purchase:Yes
The new AI features are incredible, making everyday tasks smoother and more intuitive. From photography to multitasking, the phone feels responsive and intelligent. Overall, the S25 Ultra combines cutting-edge technology with a bold, elegant design—it’s a powerhouse in every sense.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hey Lis_2213, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how amazed you are with the enhanced features of your device like Galaxy AI, as well as the design and feel of your device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy 25 ultra 1TB
on December 27, 2025
Posted by: Victor
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
I did the black Friday sale, trade in deal, it's was a great deal, everything went well, enjoy the phone so far.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hey Victor, thank you for taking time out of your day to sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you were so pleased with your purchase, setup, and inital usage of your device. We have shared a link to the complete manual for your device to help you fully explore the capabilities of your device and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Must have
on December 27, 2025
Posted by: Jimmy
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Great phone. Very fast. Nice weight. Best camera out.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 27, 2026
Hi Jimmy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you think this device is so great, has a nice feel in your hand, and an amazing camera. Please, reach out to us again in the future any time you have questions, or wish to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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