Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(20,130 Reviews)
Open Ratings Snapshot
Rating breakdown 20,130 reviews
5 Stars
17,272
4 Stars
2,184
3 Stars
388
2 Stars
127
1 Star
159
86%of customers recommend this product. 
(
1,099 out of 1,277
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
Love
on December 25, 2025
Posted by: DeeGee
from Texas
Verified Purchase:Yes
Haven't even gotten into the phone and all it's features but I have always loved Samsung and I am loving this galaxy!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
🎅👍
on December 25, 2025
Posted by: DonQ
Verified Purchase:Yes
👍🎅🎅🎅🎅🎅🎅🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ta Bien
on December 25, 2025
Posted by: Dj XTc
from Los Angeles, California
Expertise:Expert
Verified Purchase:Yes
Excellent, I've always owned Samsung phones and have always enjoyed everything they offer.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra replaces S10 museum piece
on December 25, 2025
Posted by: Anonymous
Verified Purchase:Yes
The Samsung Ultra S25 replaces my former museum piece an S10. The difference is stunning. The new phone is capable of handling online research while I’m in the field as well as maintaining a 5G connection. The quality of the sound is amazing and the photos are crystal clear. The only thing I really have to adjust to is the increase in overall size. A small thing when compared to the better overall quality.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25
on December 26, 2025
Posted by: GreTC
from California
Expertise:Intermediate
Verified Purchase:Yes
So far, my Ultra has lived up to my expectations. I am still exploring its capabilities.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
S pen is pointless
on December 26, 2025
Posted by: KendraD
from Myrtle Beach, sc
Expertise:Expert
Phone itself ot great but I honestly think its a downgrade from the old one. S pen doesn't have Bluetooth and that was the best feature to be able to take group photos. Now its useless.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 29, 2025
Hi there KendraD, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it is when you have a new device that is not operating as expected. We have provided links to a few resources including an article to help you with the redesigned S Pen features, and another to the complete manual for your device that highlights the hand gestures and voice commands you can use with your camera for your group shots. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
it was ok well but I did not get the pen.
on December 26, 2025
Posted by: Anonymous
from Alexandria, Virginia
Expertise:Intermediate
Verified Purchase:Yes
It works well but lacks the Digital pen besides the one in the picture
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 27, 2025
Posted by: OCI90
from IN
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from Samsung note 20 Ultra, lol. I love the new Samsung S25 Ultra. The camera and speed is great.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 4, 2026
Hey OCI90, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the enhanced speed and camera quality of your device. We have provided a link to the full manual for your device to help you with additional features that can further enhance your experience with Galaxy AI. We have also shared a link to the Samsung Support Team for your convenience if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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